Water Heater Operations Director

4 days ago


Dallas, Texas, United States Same Day Water Heaters Full time
Job Overview
Same Day Water Heaters seeks an experienced Operations Director to oversee plumbers and sales associates, ensuring timely and accurate task completion. The successful candidate will monitor plumbers to guarantee accurate paperwork and positive customer service, while providing estimations for tankless water heater installations and non-standard plumbing jobs.

The ideal candidate should possess a background or license in plumbing, with successful team leadership experience and good analytical skills. Strong attention to detail and excellent organizational skills are also essential, as is the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Monitor plumbers to ensure accurate paperwork and positive customer service.
  • Provide estimations for tankless water heater installations and non-standard plumbing jobs.
  • Communicate proactively with management and maintain positive associate morale.
  • Perform general clerical duties and answer phones.
  • Coach plumbers and associates in need of job improvement and attend conference calls.


Competencies and Qualifications:
  • A background or license in plumbing.
  • Successful team leadership experience.
  • Good analytical, written, and verbal skills.
  • Proficient in MS Office.
  • Strong attention to detail and excellent organizational skills.
  • Able to multitask in a fast-paced environment.


Benefits Package:
  • $70,000 - $90,000 per year based on relevant experience and performance.
  • Health, dental, vision, and life insurance.
  • Paid time off (PTO) and paid holidays.
  • Mid-year and annual bonus opportunities based on job performance and company profitability.
  • Negotiable: vehicle allowance/company vehicle.


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