Operations Team Lead

6 days ago


Billings, Montana, United States World Market Inc Full time
Role Summary

We are seeking an experienced Operations Team Lead to join our team at World Market Inc. This role is responsible for leading a customer-first selling culture, analyzing business trends, and developing high-performance teams.

About the Role

The Operations Team Lead will model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors. They will assess and analyze business trends, utilize all available reporting to problem-solve business opportunities, and take appropriate action. Additionally, they will consistently exemplify, maintain, and foster the company's culture and values.

Key Responsibilities
  • Lead a high-performance team that aligns with company values through training, recognition, and performance management.
  • Analyze business trends and develop solutions to improve sales and profitability.
  • Develop and implement effective operational processes to drive business growth.
  • Schedule interviews, onboard new employees, and provide training.
  • Support Loss Prevention routines and validate receiving.
  • Manage supply ordering, facilities, and maintenance issues.
Requirements
  • Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail environment.
  • Excellent leadership skills, including creative problem-solving and sound decision-making.
  • Ability to work a flexible schedule, including nights and weekends, depending on business needs.
  • Strong analytical and problem-solving skills.
  • Ability to lift up to 40 lbs.
What We Offer
  • A competitive salary range: $65,000-$80,000 per year.
  • Flexible scheduling to support your work-life balance.
  • Associate discount to World Market.
  • A fun and supportive work environment where you feel welcome and safe.
  • A culture of inclusion that empowers you to be your best authentic self.
  • Eligible associates offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.
About Us

World Market Inc is a unique marketplace offering a wide range of products, from international foods and hand-picked wine to artisan furniture and home decor. We strive to create a culture of diversity and belonging where every individual's contributions and unique perspective matter.



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