Stratum LIFE/PACE Administrative Assistant

3 weeks ago


Bradenton, Florida, United States Empath Health Full time
Stratum LIFE/PACE Receptionist Job Description

Stratum LIFE/PACE, a member of Empath Health, is seeking a skilled receptionist to join our team. As a receptionist, you will be responsible for providing exceptional customer service to participants, caregivers, visitors, and colleagues.

Key Responsibilities:
  • Customer Service: Greet participants and visitors in a courteous, polite, and helpful manner, directing them to the appropriate locations within the center.
  • Telephone Management: Handle all telephone calls in a professional and efficient manner using proper telephone etiquette and established protocols.
  • Discretion and Confidentiality: Maintain the dignity of participants and their caregivers, ensuring discretion and HIPPA compliance with all interactions.
  • Administrative Tasks: Maintain a calm and professional demeanor, ensuring the readiness of the reception work area each day, and performing opening and closing procedures of the front lobby.
  • Communication: Communicate with day center staff regarding participant arrivals and departures, and participate in ongoing training and educational classes.
Requirements:
  • Education: High school diploma or general education degree (GED) required.
  • Experience: 3 years of experience in an administrative or office role, with experience in a medical setting preferred.
  • Medical Clearance: Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.
  • Transportation: Must have a valid driver's license, proof of insurance, and means of transportation.
  • Technical Skills: Proficient in Microsoft Office products, including Word, Excel, and Outlook, with ability to create spreadsheets, letters, and tables independently.
  • Database Management: Experienced in data entry and database management using Electronic Medical Record (EMR) systems or equivalent systems.

Empath Health values diversity and is committed to providing exceptional care to our participants. We are a nonprofit provider of comprehensive health care and support services to Pinellas County seniors with chronic health conditions. Our focus is on helping participants remain healthy and independent while living in their own homes.



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