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Customer Service Lead, NV
2 months ago
Customer Service Lead Job Summary
We are seeking a highly skilled Customer Service Lead to join our team at Dunn-Edwards. As a Customer Service Lead, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the best possible experience.
Key Responsibilities:
- Provide exceptional customer service to internal and external customers
- Lead a team of customer service representatives to achieve sales and customer satisfaction goals
- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Collaborate with other departments to ensure seamless customer experience
- Meet or exceed sales and customer satisfaction targets
Requirements:
- High school diploma or equivalent required; bachelor's degree preferred
- Minimum 2 years of customer service experience, preferably in a leadership role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
What We Offer:
- Competitive salary and bonus structure
- Opportunities for career growth and professional development
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Flexible work arrangements and work-life balance
About Us:
Dunn-Edwards is a leading manufacturer and distributor of high-quality paints and coatings. We are committed to providing exceptional customer service and building long-term relationships with our customers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.