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Customer Service Lead, NV

2 months ago


Dunn, North Carolina, United States Dunn-Edwards Full time

Customer Service Lead Job Summary

We are seeking a highly skilled Customer Service Lead to join our team at Dunn-Edwards. As a Customer Service Lead, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the best possible experience.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers
  • Lead a team of customer service representatives to achieve sales and customer satisfaction goals
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless customer experience
  • Meet or exceed sales and customer satisfaction targets

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred
  • Minimum 2 years of customer service experience, preferably in a leadership role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills

What We Offer:

  • Competitive salary and bonus structure
  • Opportunities for career growth and professional development
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) matching program
  • Flexible work arrangements and work-life balance

About Us:

Dunn-Edwards is a leading manufacturer and distributor of high-quality paints and coatings. We are committed to providing exceptional customer service and building long-term relationships with our customers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.