Nurse Case Manager

1 week ago

Belmont, Massachusetts, United States Mass General Brigham Full time
Job Title: Registered Nurse - Case Management

Mass General Brigham is seeking a skilled Registered Nurse to join our team as a Case Manager. This is a unique opportunity to work in a multidisciplinary, cross-institutional team that plays a central role in managing capacity on behalf of the eleven hospital MGB system.

About the Role:
  • As a Case Manager, you will work closely with teammates within the MGB Patient Transfer & Access Center (PTAC), colleagues at each member hospital, and other key stakeholders across the system to enable safe, efficient, and timely patient care.
  • You will have a unique opportunity to join a team that strives to help patients inside and outside of MGB gain access to high-quality care within our system as efficiently as possible.
  • As a representative and liaison for Case Management within the MGB PTAC, you will work closely with MGB Continuing Care Management (CCM) and hospital-based Case Management leadership to strengthen system-wide capabilities that optimize patient inflow and outflow at MGB hospitals and other MGB assets.
Key Responsibilities:
  • Monitor system-wide capacity and develop strong knowledge of hospital and non-hospital assets throughout MGB as well as capabilities at non-MGB facilities.
  • Identify and manage scenarios in which a patient may benefit from alternative levels of care or alternate placement, including out-of-network transfer requests, out-of-state and transfer requests with anticipated difficult disposition, and home-based services.
  • Work closely with colleagues in the Specialty Desks within the MGB PTAC to help address barriers to discharge that are escalated from the MGB hospitals or other assets.
  • Provide hospital-based Case Management leaders with summary situational awareness about system-wide hospital capacity, post-acute availability, transportation, and other domains critical to outflow within the scope of Case Management.
Requirements:
  • Registered Nurse (RN) licensure and experience in case management or a related field.
  • Strong communication and collaboration skills, with the ability to work effectively with diverse stakeholders.
  • Ability to analyze complex data and develop effective solutions to optimize patient care.
  • Strong knowledge of hospital and non-hospital assets throughout MGB as well as capabilities at non-MGB facilities.

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. When determining base pay, we take a comprehensive approach that considers your skills, relevant experience, education, certifications, and other critical factors. The pay information provided offers an estimate based on the minimum job qualifications, but it does not encompass all the elements that contribute to your total compensation package.

About Us The MGB Patient Transfer & Access Center (PTAC) Case Manager will have a unique opportunity to join a multidisciplinary, cross-institutional team of individuals who will play a central role in managing capacity on behalf of the eleven hospital MGB system. The PTAC's aim is to enable safe, efficient, and timely patient care by serving as the unified hub for system capacity management. The PTAC strives to help patients inside and outside of MGB gain access to high quality care within our system as efficiently as possible. To achieve this aim, the MGB PTAC Case Manager will work in close collaboration with teammates within the PTAC, colleagues at each member hospital, and other key stakeholders across the system. A central pillar of the PTAC is to strengthen system-wide capabilities that optimize patient inflow and outflow at MGB hospitals and other MGB assets. The PTAC Case Manager will play a lead role in these critical activities, including serving as the chief manager for the Repatriation program (i.e. transfer-back of patients from higher level of care hospitals to their originating community hospitals once clinically appropriate). The Repatriation Program has been demonstrated to save more than two thousand bed-days annually at MGB academic medical centers, with a multimillion-dollar revenue impact associated with backfilling capacity with patients in need of access to tertiary care. The PTAC Case Manager will achieve the aims of the role by adopting a 'system Enterprise mindset' with strong situational awareness of capacity throughout MGB and striving to leverage appropriate pathways and processes that optimize capacity and ensure timely access to care for patients throughout the system. The Case Manager will coordinate closely and collaborate openly with colleagues within the MGB PTAC, including Access Nurses, Specialty Desk representatives, and leadership, as well as with staff based at MGB and non-MGB hospitals and facilities. The Case Manager will closely partner with MGB Continuing Care Management (CCM) and hospital-based case management leadership, serving as an expert representative of Case Management from the MGB PTAC. The Case Manager will be a valued member of the PTAC team and their input, feedback, and recommendations will be regularly sought by leadership to further strengthen our system-based capacity management and achieve our collective goals to improve patient care.

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