IT Field Technician

20 hours ago


Fort Myers, Florida, United States Kinettix Inc. Full time
Job Title: Desktop Support

We are seeking a skilled and motivated IT Field Technician to join our team at Kinettix Inc.

Job Description

Key Responsibilities:

  • Provide on-site technical support to clients, including the installation, configuration, and maintenance of hardware and software systems.
  • Diagnose and resolve hardware, software, and network issues in a timely and efficient manner, ensuring minimal downtime for clients.
  • Install and upgrade operating systems, software applications, and hardware components as needed.
  • Maintain accurate and up-to-date documentation of all on-site activities, including hardware configurations, software installations, and troubleshooting steps.
  • Effectively communicate with clients to understand and address their IT needs, providing excellent customer service and building strong client relationships.
  • Collaborate with internal teams and third-party vendors to ensure the successful implementation and integration of IT solutions.
  • Provide remote support when necessary, utilizing remote access tools to troubleshoot and resolve issues.
  • Adhere to company policies, procedures, and best practices to ensure the security and integrity of client IT systems.

Requirements:

  • Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
  • Proficient in troubleshooting hardware, software, and network issues.
  • Experience with Windows and/or Linux operating systems.
  • Knowledge of networking protocols and configurations.
  • Familiarity with security best practices.
  • Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
  • Strong customer service orientation with a commitment to providing a positive client experience.
  • Effective problem-solving skills and the ability to work independently or collaboratively to find solutions.
  • Willingness to travel to client sites and work non-standard hours as needed.

Education and Experience:

  • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
  • Minimum of 3 years of experience in IT support or a related role.

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