IT Field Technician
20 hours ago
We are seeking a skilled and motivated IT Field Technician to join our team at Kinettix Inc.
Job DescriptionKey Responsibilities:
- Provide on-site technical support to clients, including the installation, configuration, and maintenance of hardware and software systems.
- Diagnose and resolve hardware, software, and network issues in a timely and efficient manner, ensuring minimal downtime for clients.
- Install and upgrade operating systems, software applications, and hardware components as needed.
- Maintain accurate and up-to-date documentation of all on-site activities, including hardware configurations, software installations, and troubleshooting steps.
- Effectively communicate with clients to understand and address their IT needs, providing excellent customer service and building strong client relationships.
- Collaborate with internal teams and third-party vendors to ensure the successful implementation and integration of IT solutions.
- Provide remote support when necessary, utilizing remote access tools to troubleshoot and resolve issues.
- Adhere to company policies, procedures, and best practices to ensure the security and integrity of client IT systems.
Requirements:
- Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Proficient in troubleshooting hardware, software, and network issues.
- Experience with Windows and/or Linux operating systems.
- Knowledge of networking protocols and configurations.
- Familiarity with security best practices.
- Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
- Strong customer service orientation with a commitment to providing a positive client experience.
- Effective problem-solving skills and the ability to work independently or collaboratively to find solutions.
- Willingness to travel to client sites and work non-standard hours as needed.
Education and Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Minimum of 3 years of experience in IT support or a related role.
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