Automotive Sales Consultant

5 days ago

Lynnwood, Washington, United States Jeff's Auto Repair Full time
{"title": "Sales and Service Advisor", "content": "Overview

At Jeff\u2019s Auto Repair, we pride ourselves on providing exceptional service to our customers. As a Sales and Service Advisor, you will play a crucial role in ensuring our customers receive the best possible experience.

Responsibilities
  • Provide exceptional customer service, greeting customers in a professional and courteous manner.
  • Listen to and document customer concerns, inspecting vehicles and referring to service history to accurately identify and verify customer needs.
  • Recommend services based on your knowledge and communicate any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes, including cost and time of completion for approved services, and update them throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer\u2019s ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
  • Track new returns, core returns, and warranty parts for individual customers.
Benefits
  • Competitive bi-weekly pay
  • Tuition reimbursement
  • Paid vacation, paid sick time, and six paid holidays
  • Medical, dental, and vision insurance (effective first of the month after hire)
  • Life insurance (company-paid)
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement
Qualifications
  • Prior experience as a Service Advisor is helpful but not required
  • Possess a valid driver\u2019s license
  • Ability to work a minimum of five days, including Saturdays

Jeff\u2019s Auto Repair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.

", "lang_code": "en"}

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