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Operations Manager

2 months ago

Columbia, Missouri, United States Michaels Stores Full time
Job Summary

We are seeking an experienced Store Operations Manager to lead our retail store team in delivering exceptional customer experiences and driving sales growth. As a key member of our store leadership team, you will be responsible for managing store operations, inventory, and customer service, while fostering a positive and inclusive work environment.

Key Responsibilities
  • Store Operations: Oversee daily store operations, including inventory management, visual merchandising, and store maintenance.
  • Team Leadership: Lead and develop a high-performing team of sales associates and department managers, providing coaching, training, and performance feedback.
  • Customer Service: Ensure exceptional customer service, responding to customer inquiries, resolving issues, and promoting a positive shopping experience.
  • Inventory Management: Manage inventory levels, including receiving, stocking, and maintaining accurate inventory records.
  • Visual Merchandising: Develop and implement visually appealing store displays and layouts, ensuring a cohesive brand image.
  • Store Maintenance: Oversee store maintenance, including cleaning, repairs, and maintenance of equipment and fixtures.
  • Performance Metrics: Analyze sales data, customer feedback, and other metrics to identify areas for improvement and develop strategies to drive sales growth and customer satisfaction.
Requirements
  • Experience: 2+ years of retail management experience, preferably in a similar role.
  • Leadership Skills: Proven leadership skills, with experience in team management, coaching, and development.
  • Customer Service: Excellent customer service skills, with the ability to respond to customer inquiries and resolve issues.
  • Inventory Management: Experience with inventory management, including receiving, stocking, and maintaining accurate inventory records.
  • Visual Merchandising: Knowledge of visual merchandising principles and practices, with experience in developing and implementing store displays and layouts.
  • Store Maintenance: Experience with store maintenance, including cleaning, repairs, and maintenance of equipment and fixtures.
What We Offer
  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits: A comprehensive benefits package, including medical, dental, and vision insurance.
  • Professional Development: Opportunities for professional development and career growth.
  • Team Environment: A positive and inclusive work environment, with a team-oriented culture.