Client Support Specialist
1 week ago
Position: Customer Service Representative
Role Summary:
We are seeking a dedicated Customer Service Representative to provide outstanding support to our clients. This role is essential in ensuring that customer orders are processed efficiently and that all inquiries are addressed promptly.
Key Responsibilities:
- Process customer orders swiftly while maintaining high standards of service.
- Engage proactively with incoming calls and emails to minimize wait times for customers.
- Ensure timely invoicing of customer orders within a 24-hour period.
- Assist clients with any issues related to the order process.
- Stay informed about current promotions and product details to assist customers effectively.
- Collaborate with the production team to guarantee orders are fulfilled within a 7-day timeframe.
- Communicate with customers when specific items cannot be secured.
- Perform additional tasks as assigned by the supervisor.
- Participate in special projects as needed.
Qualifications:
- High school diploma or equivalent required.
- A minimum of 1 year of experience in customer service.
- Proficient in Microsoft Office Suite (Excel, Outlook, Word) and 10-key data entry.
- Familiarity with social media platforms for customer engagement.
- Strong attention to detail and problem-solving skills.
- Basic mathematical skills.
Benefits:
- Comprehensive health care coverage.
- Dental insurance.
- 401K retirement plan.
- Vision insurance.
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