Hotel Operations Manager

4 weeks ago

Tallahassee, United States Wyndham Hotels & Resorts Full time

**Job Summary**

This position is responsible for overseeing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection.

**Key Responsibilities:**

  • Provide leadership, training, direction, and support to hotel employees.
  • Maintain a high-quality product and ensure a satisfactory guest experience.
  • Manage the preventative maintenance and quick-fix programs in accordance with company standards.
  • Train staff to successfully perform guest service procedures in accordance with company standards.
  • Personally handle difficult situations involving upset guests and attempt to resolve all issues of poor guest service before guests leave the property.
  • Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies.
  • Recruit, select, train, and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.
  • Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees.
  • Conduct wage surveys to provide input to annual budget and to ensure that the hotel is offering competitive wages.
  • Train and develop assigned potential management candidates and trainees in accordance with Human Resources programs and guidelines.
  • Provide leadership by conducting business in a professional manner and in accordance with all company policies, including standards of conduct, business ethics, and conflicts of interest.
  • Receive satisfactory scores for employee satisfaction surveys and take corrective action to correct any deficiencies; maintain an acceptable level of employee turnover.
  • Ensure a satisfactory guest experience and protect the company's physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.

**Requirements:**

  • Bachelor's Degree in Hotel/Restaurant Management or Business is a plus. Equivalent experience is acceptable.
  • 2-5 years of experience as a General Manager or other hotel management role.
  • Must be able to sit or stand for long periods at a time.
  • May be required to do light lifting or carrying.
  • Capable of working in a fast-paced environment and in stressful situations.
  • Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.
  • May be required to walk and/or stand for long periods of time.
  • Must be flexible in work hours/days.
  • Must be able to travel.
  • Requires good vision.
  • Must possess a valid driver's license and a personal vehicle.
  • Must be available to work extended hours, nights, and weekends.
  • Must have knowledge of a variety of computer software applications in word processing and spreadsheets.
  • Must have effective oral and written communication skills.
  • Must have good analytical skills and decision-making ability.
  • Must be able to work independently and multi-task, prioritizing as appropriate.

**About Wyndham Hotels & Resorts:**

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 21 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio, distinguished by our leading economy and midscale brands, delivers just that.

We are a company that values diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.

  • Hotel Operations Manager

    3 weeks ago

    Tallahassee, Florida, United States Gecko Hospitality Full time

    Hotel General Manager OpportunityWe are seeking a seasoned and accomplished General Manager to lead our well-established, full-service hotel in Tallahassee, Florida. The ideal candidate will possess a proven track record in hotel management, a passion for delivering exceptional guest experiences, and the ability to drive operational excellence.Key...

  • Hotel Operations Manager

    2 weeks ago

    Tallahassee, Florida, United States Gecko Hospitality Full time

    Job Title: Hotel General ManagerWe are seeking a seasoned hotel professional to lead our select-service hotel in Tallahassee, Florida. As a General Manager, you will be responsible for overseeing all aspects of hotel operations, including front desk, housekeeping, food & beverage, and maintenance.Key Responsibilities:Leadership & Management: Provide strong...

  • Hotel Operations Manager

    2 weeks ago

    Tallahassee, United States Wyndham Hotels & Resorts Full time

    Job SummaryThis position is responsible for overseeing daily hotel operations to achieve planned revenue and profit goals while maintaining high standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection.Key ResponsibilitiesProvide leadership, training, direction, and support to hotel employeesMaintain a high-quality...

  • Hotel Operations Manager

    4 weeks ago

    Tallahassee, Florida, United States Gecko Hospitality Full time

    {"h1": "Hotel General Manager Opportunity", "p": "Gecko Hospitality is seeking a seasoned General Manager to lead our well-established hotel in Tallahassee, Florida. As a key member of our team, you will be responsible for overseeing all aspects of hotel operations, including front desk, housekeeping, food & beverage, and maintenance.Key Responsibilities:*...

  • Hotel Operations Manager

    6 days ago

    Tallahassee, Florida, United States Gecko Hospitality Full time

    Job OpportunityWe are seeking a seasoned hotel professional to lead our select-service hotel in Tallahassee, Florida. As a dynamic and experienced General Manager, you will be responsible for overseeing all aspects of hotel operations, including front desk, housekeeping, food & beverage, and maintenance.Key Responsibilities:Leadership & Management: Provide...

  • **General Manager

    4 weeks ago

    Tallahassee, United States Extended Stay America Full time

    Job SummaryWe are seeking a highly skilled and experienced General Manager to lead our hotel operations team at Extended Stay America. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our property, ensuring exceptional guest satisfaction, and driving revenue growth.Key ResponsibilitiesHotel...

  • Assistant General Manager

    4 weeks ago

    Tallahassee, Florida, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Assistant General Manager to join our team at MCR Hotels. As a key member of our hotel operations team, you will be responsible for assisting the General Manager in ensuring guest satisfaction, efficient hotel operations, and achieving hotel profitability.Key ResponsibilitiesComply with and ensure...

  • Hotel Operations Manager

    2 weeks ago

    Tallahassee, FL, USA, United States Gecko Hospitality Full time

    Job OpportunityWe are seeking a seasoned General Manager to lead our well-established, full-service hotel in Tallahassee, Florida.Key Responsibilities:Leadership & Management: Oversee all aspects of hotel operations, including front desk, housekeeping, food & beverage, and maintenance. Provide strong leadership to department heads and staff, fostering a...

  • Hotel Management Executive

    1 month ago

    Tallahassee, Florida, United States Gecko Hospitality Full time

    Job DescriptionGecko Hospitality is seeking a seasoned Hotel General Manager to lead our esteemed hotel in Tallahassee, Florida.Key Responsibilities:Leadership & Management: Oversee all aspects of hotel operations, including front desk, housekeeping, food & beverage, and maintenance. Provide strong leadership to department heads and staff, fostering a...

  • Hotel General Manager

    3 weeks ago

    Tallahassee, United States Gecko Hospitality Full time

    Job DescriptionJob DescriptionHotel General ManagerTallahassee, Florida$70,000 per yearBenefits: Health, Dental, Vision Package available from the first day of the month following hire. 401K available upon hire. PTO and paid holidays.Job Description:We are seeking a dynamic and experienced General Manager to lead a well-established, full-service hotel in...

  • Hotel General Manager

    2 months ago

    Tallahassee, United States Gecko Hospitality Full time

    Hotel General ManagerTallahassee, Florida$70,000 per yearBenefits: Health, Dental, Vision Package available from the first day of the month following hire. 401K available upon hire. PTO and paid holidays.Job Description:We are seeking a dynamic and experienced General Manager to lead a well-established, full-service hotel in Tallahassee, Florida. The ideal...

  • Hotel General Manager

    1 month ago

    Tallahassee, United States Gecko Hospitality (Corporate) Full time

    Hotel General ManagerTallahassee, Florida$70,000 per yearBenefits: Health, Dental, Vision Package available from the first day of the month following hire. 401K available upon hire. PTO and paid holidays.Job Description:We are seeking a dynamic and experienced General Manager to lead a well-established, select-service hotel in Tallahassee, Florida. The ideal...

  • Hotel General Manager

    1 month ago

    Tallahassee, United States Gecko Hospitality (Corporate) Full time

    Hotel General ManagerTallahassee, Florida$70,000 per yearBenefits: Health, Dental, Vision Package available from the first day of the month following hire. 401K available upon hire. PTO and paid holidays.Job Description:We are seeking a dynamic and experienced General Manager to lead a well-established, select-service hotel in Tallahassee, Florida. The ideal...

  • Hotel General Manager

    3 weeks ago

    Tallahassee, United States Gecko Hospitality Full time

    Job DescriptionJob DescriptionHotel General ManagerTallahassee, Florida $70,000 per yearBenefits: Health, Dental, Vision Package available from the first day of the month following hire. 401K available upon hire. PTO and paid holidays. Job Description:We are seeking a dynamic and experienced General Manager to lead a well-established, select-service hotel...

  • Hotel General Manager

    2 weeks ago

    Tallahassee, Florida, United States Monroe Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and experienced General Manager to join our team at Monroe Hospitality Group. As a key member of our leadership team, you will be responsible for ensuring the efficient and profitable operation of our hotel.Key ResponsibilitiesOversee the day-to-day operations of the hotel, including front desk, housekeeping, and...

  • Front Desk Operations Manager

    4 weeks ago

    Tallahassee, Florida, United States MCR Hotels Full time

    {"Responsibilities": "Key ResponsibilitiesAs a Front Desk Manager at MCR Hotels, you will be responsible for leading the Front Desk team to deliver exceptional guest experiences. Your key responsibilities will include:Developing and implementing strategies to improve guest satisfaction and loyaltyManaging the Front Desk operations to ensure seamless check-in...

  • Hotel Housekeeper

    2 months ago

    Tallahassee, United States Driftwood Hospitality Management Full time

    Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made...

  • Hotel Housekeeper

    1 month ago

    Tallahassee, United States stayAPT Suites Tallahassee Full time

    DescriptionWe're a highly-regarded property in our area looking for a motivated, organized housekeeper to join our team. Your mission is to provide an exceptional experience to every guest who stays with us. Cleaning duties will include making beds, vacuuming and mopping, restocking toiletries, washing and ironing sheets, and other general tasks. If cleaning...

  • Hotel Housekeeper

    1 month ago

    Tallahassee, United States Driftwood Hospitality Management Full time

    Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made...

  • Sales Manager, Corporate Group

    21 hours ago

    Tallahassee, United States Marvin Love and Associates Full time

    Sales Manager, Corporate Group – Marriott HotelsLocation: Confidential (East Coast) Being advertised in regions outside of its home propertySalary: $60,000 + 20% Annual BonusBenefits: Comprehensive health benefits, 401k, and career development opportunitiesOverview:Join one of Marriott’s flagship properties as a Sales Manager - Corporate Group and play a...