Operations Coordinator

3 days ago

Olive Branch, United States FedEx Full time
Job Title: Ops Administrator

This position is for a Ops Administrator II at a company located in Olive Branch.

Job Summary:

Responsible for performing administrative functions for hub and station operational areas in reference to Next Generation Staffing (NGS) systems, including Employee Roster Management Application (ERMA) and MySchedule BlueYonder (BY). Serves as a customer's first line of contact for various issues. May also provide clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, customer service, and human resources.

Key Responsibilities:
  • Support, maintain, and roster manage Next Generation Staffing (NGS) systems, including ERMA and MySchedule BY in collaboration with operations and management.
  • Print rosters from MySchedule systems and provide to management for daily operational sort function.
  • Work closely with management on filtering, printing, and preparing data metrics within reporting dashboards.
  • Support package handlers with set-up of MySchedule, including set up of Fed Ex enterprise passwords, MySchedule app download, and use.
  • Assist with all package handler tasks and troubleshooting within MySchedule.
  • Provide clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone.
  • Review, research, and/or enter data in various systems to support respective functional area.
  • Compile data and provide various regular and adhoc reports to management for review and determination.
  • Serve as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
  • Assist management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review.
  • Responsible for records management tasks such as maintenance, destruction, and inventory.
  • Ensure all package handler information is updated into corresponding systems.
Requirements:
  • High School Diploma or GED required.
  • Minimum two (2) years customer service, clerical, or related experience required.
  • General business skills such as typing, data entry, and review, and use of phone, copier, and fax.
  • Software skills, including use of Microsoft Office software and web-based applications.
  • Customer service skills necessary to effectively and professionally respond to requests.
  • Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
Equal Employment Opportunity:

Equal Employment Opportunity is the Law. FedEx Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program. Please click below to learn more about the E-Verify program:

E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)

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