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Client Engagement Specialist

2 months ago

Georgia, United States Zelis Full time

Position: Client Relationship Manager at Zelis

As a Client Relationship Manager at Zelis, you will be instrumental in delivering outstanding service to our clients and their members. This role is client-facing and requires you to be a subject matter expert, providing support to clients, employer groups, and health plan members with their inquiries and challenges.

Key Responsibilities:

  • Manage escalated issues, ensuring comprehensive research and resolution
  • Address inquiries from clients, employer groups, members, and providers
  • Work collaboratively with other departments to fulfill client needs and requests
  • Engage in client implementations and business requirement discussions
  • Demonstrate professionalism, diplomacy, and adherence to policies
  • Support client reporting and identify areas for enhancement

Required Qualifications:

  • High school diploma or equivalent; Bachelor's degree preferred
  • 5+ years of experience in health insurance, customer service, or claims administration
  • Exceptional attention to detail and strong decision-making abilities