Customer Experience Representative

1 week ago

Gadsden, Alabama, United States Regions Bank Full time

Company Overview:

At Regions Bank, we are dedicated to making life better for our customers and communities. Our mission is to create a workplace where everyone can thrive and do their best work.

Salary Information:

The estimated annual salary for this role is between $32,922 and $39,042, depending on location and level of experience. This position is eligible to participate in a formulaic incentive plan, which may provide additional earnings opportunities based on performance against defined metrics and goals.

Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Relationship Banker I. As a key member of our branch team, you will play a vital role in providing exceptional customer experiences, building strong relationships with our customers, and contributing to the growth and success of our bank.

Primary Responsibilities:

  • Provides a consistent optimal customer experience on the cash line while handling customers' transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions
  • Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution
  • Develops relationships with customers, remaining well-informed about the customer's relationship with the bank
  • Educates customers on standard consumer products and digital solutions, such as mobile, online, and ATM offerings, all designed to make banking easier
  • Assists branch and fellow team members with basic tasks to aid in customer problem resolution
  • May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs
  • Refers customers to an internal team of experts when more complex financial goals and needs are recognized
  • Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks
  • Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions' solutions

This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.

This position is incentive eligible.

Required Skills and Qualifications:

  • High School Diploma or GED
  • Ability to work Saturdays as needed
  • Ability to handle cash and process cash transactions
  • Ability to communicate in person, on the phone, and through electronic channels
  • Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
  • Ability to walk and stand for extended periods of time
  • Ability to lift up to twenty (20) pounds

Benefits:

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

We offer a comprehensive benefits package that recognizes the importance of work-life balance and provides resources to support your overall well-being.

Location Details:

The position is located in Gadsden, Alabama, and involves working in a fast-paced retail environment with variable schedules, including weekends.

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

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