Customer Service Team Lead

4 days ago


Gadsden, Alabama, United States Circle K Stores, Inc. Full time

At Circle K Stores, Inc., we are seeking a Customer Service Team Lead to oversee customer interactions and provide top-notch service to our clients. This key role will involve managing a team of Customer Service Representatives to ensure seamless customer experiences across various store locations. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Lead and manage a team of Customer Service Representatives
  • Develop and implement customer service standards and procedures
  • Collaborate with store management to achieve customer satisfaction goals
  • Provide exceptional customer service and support

Requirements:

  • Excellent communication and leadership skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and decision-making skills
  • Experience in customer service or retail management


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