Service Advisor

2 weeks ago


Tallahassee FL USA, United States RIDENOW POWERSPORTS Full time
Job Summary

RideNow Powersports is seeking a skilled Service Advisor to join our team in Gainseville, FL. As a Service Advisor, you will be the liaison between our customers and technicians, ensuring a seamless experience for our customers.

Key Responsibilities
  • Schedule appointments for repair, maintenance, and recall work.
  • Provide exceptional customer service, greeting customers, inspecting their powersports vehicles, and answering questions.
  • Document problems with motorcycles, ATVs, side-by-sides, and personal watercraft, clearly describing them on the repair order.
  • Notify the Service Manager of additional work needed or any delays in expected completion, ensuring timely communication with customers.
  • Advise customers on necessary and suggested services, including costs.
  • Offer additional services and products, including special promotions.
  • Review repair orders in progress to ensure quality and timeliness.
  • Follow the status of a customer's powersports vehicle from service bay entry through completion.
  • Communicate any changes in timeline, repairs, or cost to customers.
  • Review work orders with customers upon completion.
Requirements
  • 1+ years of powersports or automotive dealership experience.
  • Excellent customer service and verbal and written communication skills.
  • Experience writing concise but detailed repair orders for vehicles, desired.
  • A positive attitude and strong work ethic.
  • Pleasant, energetic, conscientious, and dependable personality.
  • Ability to multi-task in a fast-paced environment.
  • Valid driver's license and a good driving record.
  • Motorcycle endorsement preferred.
What We Offer
  • A fun, relaxed, and casual work environment with a dedicated leadership team.
  • Healthcare, dental, and vision insurance.
  • Life and disability insurance.
  • Vacation/PTO plan.
  • Employee discounts on purchases.
  • Opportunities for growth and promotion from within.
  • Base pay plus performance pay plan.


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