Music Venue Security Specialist

2 weeks ago

Charleston, West Virginia, United States Live Nation Entertainment Full time
Job Summary

Frank Productions, LLC is seeking a highly skilled Security staff to join our team part-time in Charleston, SC. This role is based at the Music Farm with a starting rate of $20/hr. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.

Key Responsibilities
  • Maintain a safe and secure environment for staff and patrons
  • Ensure safe and efficient patron ingress and egress into the venue
  • Identify and report any issues or threats within the venue to venue management
  • Respond to security and safety needs in a timely manner
  • Communicate effectively with staff, patrons, vendors, and clients about day-of-event needs
  • Maintain an understanding of the venue's Emergency Action Plans (EAPs) and Standard Operating Procedures (SOPs) and follow accordingly
  • Assist with opening and closing tasks of the relevant building
  • Follow company protocol for the relevant building as communicated by venue management
  • Perform other duties as assigned
Requirements
  • Applicable customer service skills working with a diverse set of customers
  • Ability to work independently and solve problems using sound decision-making skills
  • Ability to learn and work within systems such as MS Office, ticketing software, and other company software
  • Ability to communicate effectively in a team environment that includes in-person collaboration, group communications, and instant messaging
  • Ability to handle difficult situations and sensitive information with care and professionalism
  • Professional and friendly demeanor
  • Committed to learning and fostering an environment of diversity, equity, and inclusion
  • Background check required
Physical Demands and Work Environment
  • Performs duties while standing and walking, including ascending and descending stairs
  • Utilization of hands and fingers to operate computers and office equipment
  • Lifts up to 50 pounds
  • Crouches, kneels, bends, and reaches frequently
  • Regularly exposed to large crowds and high volumes of noise
  • Regularly exposed to lighting changes including low lit areas, strobe lights, and moving lights
  • Occasionally works in outdoor conditions
  • Requires extended work hours

Frank Productions was established in Madison, WI in 1964 and is one of the largest concert promotion companies in the United States. We're a full-service concert promotion company involved in every facet of live entertainment events. This includes talent buying, production, ticketing, marketing, sponsorships, venue operations, and more. We produce and promote events in arenas, performing arts centers, theaters, clubs, and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO, and Charleston, SC.

Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy-related conditions, the use or nonuse of lawful products off the employers' premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters, or any other characteristic protected by law.

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