Retail Sales Associate

3 weeks ago


Costa Mesa, California, United States Lightopia Full time

Job Summary

We are seeking a highly motivated and customer-focused Lighting Studio Assistant to join our team at Lightopia. As a Lighting Studio Assistant, you will play a key role in building an inspiring and confident shopping experience for our customers.

Key Responsibilities

  • Welcome and assist customers in person, phone, or chat
  • Service existing and new clients with order assistance
  • Build rapport and make genuine connections with customers
  • Complete transactions accurately and efficiently while engaging customers
  • Be courteous and responsive to requests and questions
  • Answer questions quickly and accurately
  • Ability to work as part of a team and interact effectively with others
  • Ability to work in a fast-paced environment
  • Have excellent follow-up and follow-through with customer orders
  • Collaborate with other Lighting Specialists on projects
  • Learn about decorative and architectural lighting

Requirements

  • Highly motivated individual with a passion for design and relationship building
  • Fluent in computer operations, multi-tasking, interpersonal skills, and phone rapport
  • Exceptional reliability and follow-through
  • Being proactive with communication, as we work with remote teams
  • Extremely organized
  • Sense of urgency
  • Can-do attitude
  • Experienced customer service with both face-to-face and over-the-phone
  • Professionalism
  • Ability to communicate with all levels in the organization

Preferred Qualifications

  • Preferred: Bachelor's degree in business administration, merchandising, marketing, or related field, or minimum 1-3 years relevant sales experience
  • Strong critical thinking and problem-solving skills
  • Customer service experience of 2 years
  • Able to build collaborative relationships with internal and external partners
  • Sense of urgency, detail-oriented, and able to provide clear and thorough communication
  • Commitment to and passion for sales
  • Experience with Microsoft Office and Netsuite
  • Attention to detail
  • Sales experience
  • Willingness to learn and help
  • Must be able to work both weekdays, weekends, and holidays (retail schedule)

Physical Requirements

  • Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull on an infrequent basis
  • Ability to stand and sit for the duration of a scheduled shift
  • Ability to visually verify information and locate and inspect merchandise

Hourly Rate

Up to $25/hour + Commission

Our Purpose and Growth Culture

We are taking deliberate action to cultivate an inclusive culture that is grounded in our company purpose, to tie spaces together with meaningful design. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key core values:

Team First - We collaborate and support each other

Whatever It Takes - We get it done

Win On Service - We do right by our customers

Be Curious - We seek creative, data-driven solutions

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.



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