Customer Service Liaison

1 week ago


Goshen, Indiana, United States State Farm Insurance Full time
Customer Service Liaison

At State Farm Insurance, we're looking for a skilled Customer Service Liaison to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers, answering their insurance-related inquiries, and resolving any issues that may arise. Your goal will be to ensure that our customers receive the best possible service and experience.

  • Process policy changes, claims, and payments accurately and efficiently.
  • Maintain customer records and update information as necessary.
  • Collaborate with team members to ensure seamless customer experiences.
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.


Key Responsibilities:

  • Provide exceptional customer service by answering inquiries and resolving issues.
  • Process policy changes, claims, and payments accurately and efficiently.
  • Maintain customer records and update information as necessary.
  • Collaborate with team members to ensure seamless customer experiences.


Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Knowledge of insurance policies and regulations.


What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.

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