Customer Service Liaison
1 week ago
At State Farm Insurance, we're looking for a skilled Customer Service Liaison to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers, answering their insurance-related inquiries, and resolving any issues that may arise. Your goal will be to ensure that our customers receive the best possible service and experience.
- Process policy changes, claims, and payments accurately and efficiently.
- Maintain customer records and update information as necessary.
- Collaborate with team members to ensure seamless customer experiences.
- Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
Key Responsibilities:
- Provide exceptional customer service by answering inquiries and resolving issues.
- Process policy changes, claims, and payments accurately and efficiently.
- Maintain customer records and update information as necessary.
- Collaborate with team members to ensure seamless customer experiences.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Knowledge of insurance policies and regulations.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
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