CRM Data Analyst

4 weeks ago


Honolulu, Hawaii, United States Outrigger Full time

Job Title: CRM Data Analyst

Job Summary: We are seeking a skilled CRM Data Analyst to join our team at Outrigger Resorts & Hotels. As a CRM Data Analyst, you will be responsible for managing and analyzing customer data to drive business growth and improve customer engagement.

Key Responsibilities:

  • Develop and execute strategies for CRM and database management, configuration, and integrations.
  • Work with various stakeholders and cross-functional teams to develop and execute strategies in segmentation, data management, loyalty, and personalization.
  • Lead a data-centric CRM segmentation strategy, profile management best practices, and serve as the CRM data platform manager for our guest and loyalty databases.
  • Assist with management and implementation of technical design and integration for our CRM & CDP pipeline and profile enrichments.

Requirements:

  • College degree or at least three years' experience in a related field.
  • Strong technical knowledge of data architecture, CRM, CDP, analytics platforms.
  • Deep understanding of CRM, loyalty, segmentation, data governance, and analytics.
  • Proficiency in Microsoft Excel.
  • Collaborative individual with a high level of teamwork with both existing and ad hoc teams focused on a common goal.
  • Experience managing projects.

What We Offer:

  • Competitive salary range of $69,000-76,000 with potential for adjustment based on factors such as an applicant's skills, experience, and/or education.
  • Health Insurance (Dental, Medical, Prescription, Vision).
  • Paid Holidays, Sick, Vacation, and Medical Leave.
  • Retirement Plan (401K).
  • Recognition and Award Programs.
  • Employee Assistance Program.
  • Discounted Hotel Rates.
  • Many opportunities for growth through our training and development programs.

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