IT Support Specialist

2 weeks ago


Pittsburgh, Pennsylvania, United States Beacon Hill Full time
Job Summary

We are seeking a highly skilled IT Analyst to join our team. As an IT Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Research and respond to Tier 2 inquiries while ensuring excellent customer service.
  • Analyze and troubleshoot any technology-related problems to maintain all technology; perform routine maintenance/repairs as needed or assigned.
  • Work directly with technology vendors as necessary to resolve issues.
  • Support a wide range of technologies, including computers, desktops, printers, wireless access points, cellular services, surveillance systems, doors systems, instructional technology, Crestron systems, Extron systems, projectors, televisions, document cameras, sound systems, digital signage, VOIP, network cabling/support, specialized discipline-specific software installations/configuration, VPN, various collaboration tools, conference room technology, and Blackboard.
  • Install and configure systems & application software for Microsoft Windows, Apple Mac OS, and various mobile operating systems.
Requirements
  • Bachelor's degree (preferred) with at least one year of work experience or Associate's degree in computer science, information science, or a related computer area and minimum three years of related work experience; degree in computer science, information science, or a related computer area preferred.
  • Understanding of Active Directory, Print Management, Group Policy, JAMF, and Extron is preferred.
  • ITIL Foundations Certification preferred.
  • Detail-oriented with proven ability to meet deadlines.
  • Motivated professional who is eager to grow, learn, and gain new skills.
  • Self-starters, team-oriented, customer-focused, positive, and committed to excellence.
  • Professional communication skills with the ability to work in a fast-paced environment, effectively prioritizing multiple competing tasks and demands.
About Us

Beacon Hill Technologies is a premier National Information Technology Staffing Group, providing world-class technology talent across all industries utilizing a complete suite of staffing services. We are committed to delivering quality IT professionals to solve our customers' technical and business needs.



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