Customer Service Representative
2 weeks ago
H&R Block is a leading provider of tax preparation and financial services. We are committed to delivering exceptional client experiences and making a positive impact in our communities.
About the Role
We are seeking a highly motivated Receptionist to join our team. In this role, you will be responsible for providing exceptional customer service to clients, responding to their inquiries, and resolving any issues that may arise. You will also be responsible for scheduling appointments, maintaining office cleanliness, and performing other administrative tasks as needed.
What You'll Bring to the Team...
- Answer phones and greet clients in a personalized, friendly, and inviting manner
- Match clients with the best-suited tax professional for their needs
- Schedule clients how they would like to be scheduled
- Help to ensure all clients needs have been met during service both in person, over the phone or virtually
- Maintain office cleanliness and organization of resources with team members
- Other duties as assigned
- Experience working in a fast-paced environment
- Previous experience in a customer service environment
- Ability to multi-task
- Strong organizational and time-management skills
- Computer proficient with the ability to use Microsoft Office
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