Contact Center Specialist

1 week ago


Tempe, Arizona, United States CarMax Full time
About the Job

We are seeking a skilled and customer-focused individual to fill the role of Customer Service Assistant. In this position, you will be responsible for providing top-notch customer service, resolving customer complaints, and driving sales growth.

This is an excellent opportunity to join a dynamic team that values innovation, collaboration, and customer satisfaction. If you are a results-driven and customer-focused individual who excels in a fast-paced environment, we encourage you to apply.

Key Responsibilities:

  • Deliver exceptional customer service via phone, email, and chat
  • Resolve customer complaints in a timely and professional manner
  • Meet or exceed sales targets
  • Collaborate with other teams to drive business growth

Requirements:

  • Bachelor's degree in Business Administration or related field
  • Minimum 1 year of experience in customer-facing role
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment

Compensation:

  • A competitive salary of $50,000 - $60,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement plan with company match
  • Opportunities for career advancement and professional growth


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