Hospice Team Manager

3 days ago

Orange, California, United States Insight Global Full time
Job Description

The Team Manager is the leader of the Patient Care Team and is responsible for supervising, evaluating, and coordinating the various component members of the interdisciplinary team. This role ensures continuity of care from admission to discharge or transfer to bereavement, serves as patient advocate, and coordinates with other social service and health care providers in the community.

Key Responsibilities
  • Directs all patient care services for the team, including volunteer and bereavement services.
  • Ensures that services are rendered as integrated components of the interdisciplinary plan of care.
  • Reviews information on all pending patient admissions, new admissions, and discharges to assure that eligibility and appropriateness criteria are met.
  • Collaborates with the team physician and attending physician regarding palliative care measures for pain and symptom management.
  • Assures complete and accurate data and documentation are available to make recertification decisions.
  • Reviews all imminent discharges to assure effective discharge planning.
  • Monitors the type and level of team services provided to assure they are appropriate and responsive to patient/family needs and expectations.
  • Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week.
  • Facilitates team meetings, assuring interdisciplinary input into the update and revision of the plan of care.
  • Participates in on-call rotation.
  • Staff Supervision and Management
    • Interviews, selects, trains, supervises, evaluates, and dismisses team staff in conjunction with the Patient Care Administrator.
    • Assures staff competence and performance levels through field visits, documentation evaluation, and team-based in-services.
    • Acts as a resource and mentor for staff on clinical issues, documentation, inter- and intra-team problem solving, and customer service behavior.
    • Oversees staff and volunteer schedules, scheduling, and territory assignments to assure workload distribution and productivity expectations.
    • Reviews and approves payroll, assuring accurate time, mileage, and additional expenses documentation.
    Quality Improvement/Regulatory Compliance
    • Monitors clinical records and team activities to ensure accuracy, completeness, and adherence to VITAS policy and regulatory standards.
    • Develops and implements performance improvement activities to respond to service issues and challenges.
    • Ensures team completion of proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards.
    • Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program.
    • Performs substantive chart reviews to assure evidence of quality care delivery.
    • Participates in Outcomes Management and annual program review.
    • Performs utilization review of continuous care and inpatient levels of care for all patients on the team.
    Customer Service/Sales/Marketing
    • Assures that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, and other VITAS departments.
    • Analyzes customer service issues on the team to identify causes and works with individual team members and the entire team to improve performance.
    • Personally speaks with patients/families and their attending physicians when patients are considering revocation to seek satisfactory solutions.
    • Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction, and discussion of criteria for determining appropriateness.
    • Participates in providing inservices to customers along with other team members, Patient Care Administrators, and other program staff.
    • Participates in professional, voluntary, or community service organizations.
    • Verifies/approves admitting IPOC diagnosis, treatments, staffing, and supplies.
    • Monitors utilization of resources by every patient to assure cost-effective delivery of services.
    • Controls and is accountable for productivity, labor, and all related patient care costs with respect to budget.
    • Approves all bills/invoices related to patient care services.
    • Attends inservices, educational seminars, and workshops.
    • Develops and achieves professional growth goals and objectives.
    • Participates as a mentor of newly hired Team Managers.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

1 YEAR RN EXP HOSPICE

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .

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