Refining Operations Manager

6 days ago


Houston, Texas, United States Voovio Full time
About the Job

We are seeking a skilled professional to join our Customer Success team as a Petrochemical Success Coordinator. In this role, you will be responsible for developing and maintaining positive relationships with key client accounts and strategic partners.

Responsibilities
  • Understand customer challenges and assist with implementing policies and procedures to enhance customer satisfaction.
  • Design and provide group and 1:1 training sessions for customers on how to use Voovio's tools and features.
  • Document and track operator performance on simulation modules as well as collect other performance data for customer champions.
  • Assist the operations team with documenting and reviewing customer performance, analyzing business case data, and presenting findings.

Estimated Salary: $90,000 - $115,000 per year, based on location and experience. Benefits include competitive health insurance, 401k plan, and mileage reimbursement.

Requirements
  • Bachelor's degree in Engineering or related field.
  • At least 2 years of experience in the refining industry, preferably in a customer-facing role.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Familiarity with software applications and ability to learn new features quickly.


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