National Field Support Specialist
1 month ago
Spectrum is seeking a highly skilled and motivated National Field Support Agent to join our team. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations.
Key Responsibilities- Support Field Technicians in resolving customer issues in a timely and efficient manner
- Use technical and interpersonal skills to troubleshoot and resolve internet, video, and telephone issues for customers
- Act as a traffic controller for our Field Technicians, enabling efficient and timely service
- Interface directly with customers to resolve their issues and provide exceptional customer service
- Working with a dynamic team to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
- Solving technical issues in real-time using the latest technology tools and programs
- The fast-paced environment, which makes the day go by quickly and allows you to accomplish a lot each workday
- Building professional networks inside and outside the department
- Opportunities for growth through training, expanded education opportunities, and paths for career progression
- High School Diploma or equivalent
- Technical skills: MS Office and computer literate
- Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn
- Schedule: Ability to work a variety of schedules in-office, including mornings, nights, weekends, overnights, and holidays
- Experience: 2 or more years of telecommunications, call center, or high-speed data, video, or voice experience, workload or dispatch experience, customer service
- Education: College coursework or equivalent experience in technology
Spectrum is a leading provider of telecommunications services, serving over 32 million customers across 41 states. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.
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