National Field Support Specialist

1 month ago


Ellenville, New York, United States Spectrum Full time
About the Role

Spectrum is seeking a highly skilled and motivated National Field Support Agent to join our team. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations.

Key Responsibilities
  • Support Field Technicians in resolving customer issues in a timely and efficient manner
  • Use technical and interpersonal skills to troubleshoot and resolve internet, video, and telephone issues for customers
  • Act as a traffic controller for our Field Technicians, enabling efficient and timely service
  • Interface directly with customers to resolve their issues and provide exceptional customer service
What You'll Enjoy
  • Working with a dynamic team to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
  • Solving technical issues in real-time using the latest technology tools and programs
  • The fast-paced environment, which makes the day go by quickly and allows you to accomplish a lot each workday
  • Building professional networks inside and outside the department
  • Opportunities for growth through training, expanded education opportunities, and paths for career progression
Requirements
  • High School Diploma or equivalent
  • Technical skills: MS Office and computer literate
  • Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn
  • Schedule: Ability to work a variety of schedules in-office, including mornings, nights, weekends, overnights, and holidays
Preferred Qualifications
  • Experience: 2 or more years of telecommunications, call center, or high-speed data, video, or voice experience, workload or dispatch experience, customer service
  • Education: College coursework or equivalent experience in technology
About Spectrum

Spectrum is a leading provider of telecommunications services, serving over 32 million customers across 41 states. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.



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