Customer Success Manager

3 days ago


Plano, Texas, United States FinThrive Full time
About FinThrive

FinThrive is a leading provider of innovative healthcare solutions, dedicated to advancing the revenue cycle management landscape. Our mission is to empower healthcare organizations to optimize their revenue streams and improve patient outcomes.

Job Summary

We are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer satisfaction and value realization across our portfolio of healthcare clients. Your primary focus will be on managing assigned customers, identifying growth opportunities, and ensuring seamless execution of our solutions.

Key Responsibilities
  • Develop and execute account plans to drive customer growth and satisfaction
  • Collaborate with cross-functional teams to ensure timely and effective delivery of our solutions
  • Monitor and analyze customer metrics to identify areas for improvement and opportunities for growth
  • Provide exceptional customer service and support to ensure high levels of satisfaction and retention
  • Identify and pursue new business opportunities within existing customer relationships
  • Stay up-to-date on industry trends and competitor activity to inform strategic decision-making
Requirements
  • Bachelor's degree in a related field (e.g., business, healthcare administration)
  • 3+ years of experience in customer success management or a related field
  • Proven track record of driving customer growth and satisfaction
  • Excellent communication and interpersonal skills
  • Ability to work autonomously and as part of a team
  • Strong analytical and problem-solving skills
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to make a meaningful impact in the healthcare industry


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