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Credit Operations Manager

2 months ago

Chesterfield, Missouri, United States The Ladders Full time
SUMMARY DESCRIPTION:

The Credit Operations Manager oversees a team of two, tasked with evaluating customer creditworthiness, managing the collection and application of customer payments, while ensuring compliance with regulatory standards. This role encompasses all activities related to supply chain financing agreements and various forms of financial analysis and reporting to both company leadership and the sales team.

KEY RESPONSIBILITIES:
  • Lead the team in the collection and analysis of all items within the accounts receivable portfolio.
    • Assign a portfolio of accounts to the Credit Operations Manager and Collections Analysts.
    • Establish and review customer payment terms and credit limits.
    • Manage and communicate the credit hold process for overdue accounts.
    • Reconcile customer claims and deductions upon payment.
    • Determine the timing for escalating delinquent accounts to third-party agencies.
    • Manage accounts that may enter bankruptcy proceedings.
  • Oversee the application of cash to the accounts receivable portfolio.
  • Analyze and report monthly accounts receivable results to company leadership.
  • Assess and publish metrics related to accounts receivable for the finance and sales teams.
  • Collaborate with the sales team and customer service on credit-related topics to enhance relationships.
  • Manage the credit hold process, ensuring effective communication with customers and internal teams.
  • Handle the credit application process for new customers seeking terms.
  • Evaluate new customer credit applications to set appropriate credit limits and terms.
  • Analyze requests for extended payment terms using financial tools.
  • Provide leadership in managing supply chain financing agreements through the established approval process.
  • Assess accounts at risk and determine necessary reserves for doubtful accounts.
  • Prepare analyses for the allowance for doubtful accounts in accordance with company policies on a monthly and quarterly basis.
  • Provide a monthly forecast of the rolling accounts receivable balance.
  • Ensure compliance with all aspects of accounts receivable and credit activities.
  • Manage and submit requests for quarterly and annual audits.
  • Conduct annual reviews and filings for accounts requiring escheatment.
  • Assist the Director of Financial Planning & Analysis and the company Controller in building cash projections by providing timely estimates of expected cash receipts.
  • Manage the electronic data interchange process, coordinating customer onboarding and IT teams, and addressing any issues.
  • Above all, work to cultivate and maintain strong partnerships with the customer base.
EDUCATION:

Required: Bachelor's Degree in Business.

EXPERIENCE:

Required: Minimum of 7 years of relevant experience, including at least 3 years in a supervisory role within the credit sector.

SKILLS:

Required: Excellent verbal and written communication skills, along with strong interpersonal, leadership, organizational, and negotiation abilities. A minimum of two years of experience with customer visits is essential. Proficiency in ERP systems (preferably Oracle) and applications related to credit functions is required. Strong capabilities in Excel and Word are necessary. Some travel may be required to meet with customers. Strong analytical skills for detailed financial analysis and problem-solving are essential.