Retail Service Manager
3 weeks ago
We are seeking a Retail Service Manager to lead our service team and ensure that all customers receive exceptional service.
This position supports Monro, Inc.'s vision in becoming a leader for automotive and tire centers, trusted by consumers as the best place for quality service. As a Retail Service Manager, you will be responsible for developing and implementing service initiatives, managing the service schedule, and ensuring that all customers are satisfied with their service experience.
Estimated Salary: $55,000 - $75,000 per year, depending on experience.
Key Responsibilities:
- Develop and implement service initiatives to improve customer satisfaction and loyalty
- Manage the service schedule to ensure efficient use of resources
- Collaborate with the sales team to drive sales and customer satisfaction
- Monitor and control operational expenses to ensure profitability
Requirements:
- Bachelor's degree in Business Administration or related field
- Minimum 2 years of experience in retail service or a related field
- Proven track record of improving customer satisfaction and loyalty
- Excellent leadership and communication skills
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