Retail Service Manager

3 weeks ago


Blue Bell, Pennsylvania, United States Monro, Inc. Full time
Job Title: Retail Service Manager

We are seeking a Retail Service Manager to lead our service team and ensure that all customers receive exceptional service.

This position supports Monro, Inc.'s vision in becoming a leader for automotive and tire centers, trusted by consumers as the best place for quality service. As a Retail Service Manager, you will be responsible for developing and implementing service initiatives, managing the service schedule, and ensuring that all customers are satisfied with their service experience.

Estimated Salary: $55,000 - $75,000 per year, depending on experience.

Key Responsibilities:

  • Develop and implement service initiatives to improve customer satisfaction and loyalty
  • Manage the service schedule to ensure efficient use of resources
  • Collaborate with the sales team to drive sales and customer satisfaction
  • Monitor and control operational expenses to ensure profitability

Requirements:

  • Bachelor's degree in Business Administration or related field
  • Minimum 2 years of experience in retail service or a related field
  • Proven track record of improving customer satisfaction and loyalty
  • Excellent leadership and communication skills


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