CDJR West Springfield Assistant Service Manager Position
3 weeks ago
Job Title: Assistant Service Manager
Bertera CDJR West Springfield is an automotive dealership specializing in sales, service, and maintenance of Chrysler, Dodge, Jeep, and Ram vehicles.
We are seeking a highly-organized and customer-oriented individual to support the Service Manager in overseeing the daily operations of the service department.
Key Responsibilities:
- Assist in managing and coordinating the service team, including technicians, service advisors, and support staff.
- Provide exceptional customer service by greeting, assisting, and effectively communicating with customers regarding their service needs, vehicle repairs, and maintenance.
- Collaborate with the Service Manager to develop and implement training programs for service staff to enhance their technical skills and knowledge.
- Monitor and enforce established departmental policies, procedures, and safety protocols to ensure compliance and a safe working environment.
- Assist with resolving escalated customer concerns or complaints promptly and professionally.
- Perform regular quality control inspections to ensure adherence to established service standards.
- Assist in managing the service department's budget, including monitoring expenses and analyzing financial reports.
Requirements:
- Associate or Bachelor's degree in Automotive Technology or a related field.
- Minimum of 2 years of experience in a service advisor or automotive management role, preferably within a Chrysler, Dodge, Jeep, or Ram dealership.
- Solid understanding of automotive service operations, including repair and maintenance processes, scheduling, and billing procedures.
- Familiarity with manufacturer-specific service procedures and diagnostic tools.
- Proficient computer skills, including experience with service management software and Microsoft Office Suite.
Bertera CDJR West Springfield offers competitive compensation and benefits packages, along with ongoing training and development opportunities.
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