Customer Service Technician

4 weeks ago

Kill Devil Hills, United States BrightSpeed Full time

Brightspeed is seeking a highly skilled Customer Service Technician to join our team. As a key member of our team, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment.

The ideal candidate will have a strong background in telecommunications, with experience in installation, maintenance, and repair of fiber optic networks. You will also be responsible for maintaining and repairing outside plant facilities within assigned geographic service areas.

We offer a competitive salary and comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401K plan with company match. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities:

  • Install, maintain, and troubleshoot high-speed internet, video, and voice networks, including associated wiring and equipment
  • Maintain and repair outside plant facilities within assigned geographic service areas
  • Perform maintenance and repair on fiber optic networks
  • Work varying shifts, including mandatory overtime, weekends, and holidays

Requirements:

  • High School diploma or equivalent
  • Ability to distinguish colors on facilities
  • Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
  • Basic computer skills, including MS Office applications
  • Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
  • Ability to work aloft (e.g. ladder)
  • Ability to work outside in all weather conditions and at various hours of the day/night
  • A valid driver's license and satisfactory driving record
  • Positive and professional appearance and demeanor when communicating the company's products and services to our customers
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed)
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge)

Bonus Points:

  • Prior experience as a customer facing telecom operations technician
  • Basic electricity training/certification or documented equivalent work experience
  • ADSL installation/repair experience (self/full installs)

Why Join Us?

Brightspeed is a dynamic and growing company that values innovation, teamwork, and customer satisfaction. We offer a comprehensive benefits package, competitive salary, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply.

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