Customer Service Representative

4 weeks ago


Kill Devil Hills NC, United States United Bank Inc Full time
Job Summary

The Sales Associate is responsible for delivering exceptional customer service and promoting business growth by performing daily branch duties. Key responsibilities include providing quality customer service, handling routine customer inquiries, and operating core banking systems with accuracy and efficiency.

Key Responsibilities

• Accept deposits, verify cash deposits, endorsements, and comply with Regulation CC requirements and bank deposit policies.
• Process night depository, ATM, and mail deposits, if applicable.
• Provide additional customer services, including processing/issuance of official bank checks and credit card cash advances.

Requirements

• Balance assigned cash daily and maintain strict adherence to security procedures and sole control of cash drawer and assigned cash limits.
• Adhere to cash differences/controllable losses policy.
• Identify customers, by understanding and obtaining proper documentation of identification, obtains and/or verifies endorsements/payees, cash, and checks/withdrawals/transfers, and obtains supervisor approval for authorization at bank-established cash limits, including the determination of the availability of sufficient funds, exclusion of stop payments and holds.
• Verify signatures and account ownership as required. Comply with all department and company policies, procedures, and overall security.

Preferred Qualifications

• Successful completion of the Bank's in-house Sales Associate Training Program.
• Ability to demonstrate a sales-oriented professional demeanor.
• Proficiency in Microsoft Office Products (Word, Excel) required.
• Ability to travel as business necessity arises to other branch locations to ensure proper staffing on a daily basis.
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
• Ability to converse and exchange information with all levels of staff within the organization.
• Ability to observe, perceive, identify, and translate data.
• Ability to travel via airplane, automobile, bus, and/or train.

About United Bank Inc

At United Bank Inc, our strength is our people, and we are committed to nurturing an inclusive culture that is reflective of the communities we serve; celebrates diversity of thought, backgrounds, and experience; and promotes equal opportunities for all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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