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Client Support Specialist

2 months ago

Burlington, Washington, United States Bellevue Healthcare Full time

Join Bellevue Healthcare as a Customer Service Representative

At Bellevue Healthcare, we are dedicated to improving the lives of individuals requiring medical supplies by delivering exceptional products and unparalleled service. Our commitment is rooted in honesty, integrity, and reliability, ensuring that every interaction reflects our genuine care for our customers.

Since our inception in 2000, Bellevue Healthcare has been a vital part of the Pacific Northwest community. As one of the rapidly expanding organizations in the Puget Sound area, we strive to positively influence the lives we touch and serve our community with each delivery.

Key Responsibilities:

  • Exhibit a Service First approach by actively listening to and supporting customer needs.
  • Utilize strong computer skills along with excellent written and verbal communication abilities.
  • Demonstrate interpersonal skills with a focus on effective communication, planning, and accountability.
  • Maintain attention to detail while managing multiple responsibilities.
  • Thrive in an office environment.

In this position, you will:

  • Serve as a primary contact for referrals and patients via phone and in-store interactions.
  • Recommend appropriate medical equipment to clients and ensure all necessary documentation is completed.
  • Verify insurance coverage and eligibility.
  • Perform filing, faxing, scanning, and data entry tasks.
  • Assist walk-in customers as required.
  • Carry out additional duties as assigned.

Qualifications:

  • Proven experience in customer service.
  • Background in administrative or office roles.
  • Strong written and verbal communication skills.
  • Proficiency with computers and office equipment.
  • Willingness to learn and grow professionally.
  • Knowledge of Durable Medical Equipment (DME) is a plus.

Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Benefits: Comprehensive medical, dental, and vision coverage, retirement plan with company match, and generous paid time off.