Customer Service Team Member

5 days ago


Anoka, Minnesota, United States Mate Precision Technologies Full time

The Customer Service Representative at Mate Precision Technologies will play a vital role in ensuring customer satisfaction by processing, quoting, and answering questions on new and existing orders.

Key Responsibilities:

  • Respond promptly to customer inquiries, providing timely and efficient service.
  • Enter orders accurately into the Direct Order Entry (DOE) system, meeting performance expectations set by management.
  • Be available for incoming calls during work hours and provide professional assistance via phone or email.
  • Maintain up-to-date knowledge of products and services offered by the company.
  • Collaborate with other departments to resolve customer issues and improve overall customer experience.
  • Follow established procedures and guidelines for new product training, system improvements, and departmental policies.
  • Display a positive attitude and maintain respect for customers and colleagues.
  • Provide accurate quotes and product pricing information to customers in a timely manner.
  • Adhere to online resource guidelines and customer service department policies.
  • Work collaboratively with others, being open-minded, responsive, and supportive of team efforts.
  • Demonstrate integrity by being dependable, having good judgment, being honest, and taking responsibility for actions.
  • Maintain respectful communication with colleagues and customers, encouraging open dialogue and common courtesy.

Compensation details: $24.17-$29.15 per hour



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