Customer Service Representative

1 month ago


Grain Valley, Missouri, United States Lincare Holdings Full time
Job Summary

The Enteral Customer Service Representative plays a vital role in ensuring seamless customer experiences by providing exceptional support and resolving inquiries in a timely and professional manner.

Key Responsibilities:
  • Initiate and maintain effective communication with patients, healthcare providers, and internal teams to facilitate order processing and verification.
  • Review and analyze patient orders to ensure compliance with insurance guidelines and company procedures.
  • Collaborate with the intake department to verify benefits and coordinate setups with patients, healthcare providers, and company locations.
  • Utilize strong analytical and problem-solving skills to resolve customer issues and concerns in a courteous and professional manner.
  • Provide training and support to new employees to ensure a smooth onboarding process.
Requirements:
  • High school diploma or equivalent, with related experience and/or training.
  • Proficiency in computer entry and data management systems.
Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds, with regular sitting and standing throughout the workday.



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