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Enrollment Services Manager
2 months ago
Join Northwest Youth Services as an Enrollment Services Manager and play a vital role in supporting the success of our organization. As a key member of our team, you will be responsible for conducting initial assessments, referrals, diversion, program enrollment, youth interest pool management, and file creation for youth and young adult service participants across all NWYS Engagement and Housing Services.
Key Responsibilities:- Conduct intake assessments and referrals to ensure seamless service delivery.
- Develop and maintain relationships with community partners to facilitate inter-agency referrals.
- Manage the Youth Interest Pool (YIP) by adding new youth, updating housing check-ins, and conducting monthly call-throughs.
- Collaborate with the NWYS data team and AWHWA to create systems for maintaining accurate accounts of youth experiencing homelessness.
- Provide friendly, informed, and responsive customer service to all guests visiting the drop-in site.
- Assist youth in applying to housing or engagement services within the community.
- Engage youth in diversion discussions and provide referrals and information about NWYS services and other resources within the County.
- Bachelor's Degree in Psychology, Social Work, Sociology, or related field.
- Knowledge of Microsoft Office software, including Word, Excel, Adobe, and Outlook.
- Careful attention to detail and strong organizational skills.
- Ability to work in a fast-paced environment, manage multiple projects, and meet deadlines.
- Excellent written and interpersonal communication skills.
- Must be 21 years of age or older.
- Proof of Washington State Driver's License, driving record, and auto insurance.
- Requires background checks.
- MSW, MA (Counseling or Psychology), and/or SUDP/T preferred.
- 2-3 years of experience working with at-risk and/or homeless youths.
- Knowledge of issues faced by young people at-risk of/experiencing homelessness.
- Experience with diversion discussions and assessment implementation.
- Earn paid time off based on hours worked.
- Medical, vision, and dental insurance benefits begin first of the month following date of hire (positions at or above 0.75 FTE).
- Voluntary life, critical illness, supplemental vision, long term disability, and accident insurance eligibility begins first of the month following date of hire (positions at or above 0.75 FTE).
- Simple IRA Retirement plan with match up to 3% of employee contributions, per pay period, after first year of employment.
- Annual Healing Fund stipend.
- Juneteenth and Indigenous Peoples Day paid holidays.
Northwest Youth Services is an Equal Opportunity employer. Employment is based upon individual qualifications without regard to race, color, sex, religion, national origin, citizenship, age, marital status, veteran status, disabilities, political ideology, sexual orientation, or any other legally protected status.
