Sales Associate

3 weeks ago


Lawrence NJ, United States Tapestry Full time

Role Overview

The Sales Associate role is a key position within the Coach store, responsible for delivering exceptional customer service and driving sales results. As a Sales Associate, you will be the face of the brand, providing a personalized experience for our customers and upholding Coach's Service and Selling Models.

Key Responsibilities

  • Takes ownership of personal sales and clienteling strategies in partnership with the management team.
  • Creates short- and long-term strategies to achieve personal metrics and performance goals.
  • Represents Coach as a brand ambassador, understanding changes in local market trends and supporting the execution of local sales strategies and tactics.
  • Drives business through sales strategies, clienteling, sourcing new customers, and maintaining on-going productive relationships with customers.
  • Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
  • Follows up with customers consistently and genuinely to influence/close the sale.
  • Flexes personal selling techniques to contribute to overall store financial results.
  • Leverages Coach's tools and technology to support relationship building and clienteling efforts.

Requirements

  • 1-3 years of previous sales experience, preferably in a luxury retail service environment.
  • Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet).
  • Ability to maneuver the sales floor, sales shelves, and stock room.
  • Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays.

What We Offer

As a Sales Associate at Coach, you will have the opportunity to work in a dynamic and inclusive environment, with a focus on delivering exceptional customer service and driving sales results. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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