Customer Service Director

1 week ago


Saint Paul, Minnesota, United States PCs for People Full time
About the Role

We are seeking a dedicated and enthusiastic Customer Service Lead to join our dynamic retail team at PCs for People. As a key member of our organization, you will play a pivotal role in shaping customers' perceptions of the company and contributing significantly to its success.

The Customer Service Lead serves as the primary point of contact for our customers, ensuring they receive exceptional service during their technology shopping journey. You will oversee the customer service team, drive sales, and foster a welcoming and supportive store environment.

This position requires excellent communication and interpersonal skills, with a strong customer-focused approach. Proficiency in using computers, POS systems, and other retail software applications is essential.

Key Responsibilities:
  • Assist with recruiting, training, and retaining customer service representatives
  • Lead by example, demonstrating excellent customer service practices to inspire team members
  • Provide guidance, support, and mentorship to the customer service team to ensure consistent performance

Requirements:

To be successful in this role, you must have:
  • A high school diploma or equivalent; a college degree is a plus
  • Previous experience in retail or customer service, with leadership experience preferred

Estimated Salary: $45,000 - $60,000 per year, depending on location and experience.

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