Service Excellence Director

4 days ago


Mill Valley, California, United States Westamerica Bank Full time
About Westamerica Bank

As a leading commercial bank in California, we pride ourselves on providing exceptional customer service and promoting a culture of excellence within our organization.

Job Description:

In this role, you will have the opportunity to work closely with customers, manage operational staff, and contribute to the growth and success of our bank.

Responsibilities:
  1. Customer Service:
    1. Demonstrate a commitment to customer satisfaction and resolve issues promptly.
    2. Provide personalized service to customers and respond to their needs in a timely manner.
  2. Staff Management:
    1. Supervise operational staff and provide guidance and support as needed.
    2. Develop and implement strategies to improve staff performance and productivity.
  3. Sales and Marketing:
    1. Promote bank services and products to customers and develop strategies to increase sales.
    2. Collaborate with other departments to identify opportunities for growth and improvement.

Benefits: Competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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