Field Operations Director

4 days ago

Mill Valley, California, United States AMR Corp. Full time

Job Summary: As a Field Operations Director at AMR Corp., you will oversee the delivery of care and transport services, ensuring cost-effective and professional service to customers/patients. Your primary responsibility is to direct and support field personnel, focusing on quality improvement, accident investigation, and coordination during disasters.

Key Responsibilities:

  • Ensure continuous quality improvement through clinical management and protocol compliance
  • Investigate accidents and major incidents to gather information, resolve issues, and communicate findings
  • C Coordinate operations during times of disaster
  • Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction
  • Provide appropriate resources to debrief care-giving personnel after particularly critical incidents
  • Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts
  • Function as a crew Paramedic or EMT as required
  • Manage the storage, distribution, and collection of narcotics
  • Provide support and assistance to the field personnel to help them achieve maximum performance
  • Provide daily direction and clarity of expectations to field personnel
  • Collect information, conduct meetings, and resolve issues with regard to employee problems, issues, and concerns
  • Coach employees to perform at their highest levels and provide performance feedback
  • Assist employees in career planning
  • Provide support to crews by acquiring needed resources
  • Participate in the resolution of union or non-union grievances and administer the disciplinary process
  • Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues
  • Partner with human resources to ensure the availability of employee counseling as necessary
  • Identify needs and support continuous improvement in employee development through training
  • Participate in orientation of new employees
  • Administer company policies and procedures, as well as employment law in a consistent manner
  • Interact daily with fire, police, hospital, physician group, nursing homes, and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities
  • Participate in community service to enhance the image of the company
  • Identify customer processes that lead to enhancements of service
  • Supervise the daily operations of the field
  • Collect paperwork and generate reports for management
  • Assist crews in stocking trucks/units
  • Ensure unit readiness by managing the fleet and materials
  • Screen trip tickets
  • Reinforce importance of complete, accurate, and timely completion of run reports

Qualifications:

  • Experience: EMS field experience, past supervisory experience (preferred), field training officer experience or instructor experience (preferred), experience as a SSC or EMD
  • Education: High school diploma or equivalent (GED), associate of arts or bachelor of science or arts in business, healthcare, or an appropriate field of study
  • Skills: Ability to employ discretion and confidentiality
  • Credentials/Licenses: Current Paramedics certification/all other required certifications, driving policy in compliance with AMR policy regarding insurability

Benefits:

As a Field Operations Director at AMR Corp., you can expect a competitive salary of $100,000-$120,000 per annum, comprehensive benefits, including medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation, and paid time off. Check out our career site benefits page to learn more about our benefit options.

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