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Document Review Specialist

2 months ago

Texarkana, Texas, United States Lincare Holdings Full time

Job Summary:

The Upfront Review Clerk is a critical role within Lincare Holdings, responsible for ensuring the accuracy and completeness of customer information to meet payer requirements for timely and maximum reimbursement.

Key Responsibilities:

  • Evaluate all received documents to ensure that appropriate information has been obtained to allow for successful Accounts Receivable, thereby facilitating seamless payment processing.
  • Maintain Held Sales by assisting customer service representatives weekly in correcting problems so billing may begin or continue, thereby optimizing revenue streams.
  • Responsible for reviewing various reports for quality assurance, ensuring that all data is accurate and up-to-date.
  • Record all activity relating to the account in tickler files, providing a clear audit trail and facilitating efficient issue resolution.

Requirements:

  • Strong analytical and problem-solving skills to evaluate complex customer information.
  • Excellent communication and interpersonal skills to work effectively with customer service representatives and other stakeholders.
  • Ability to maintain confidentiality and handle sensitive customer information with discretion.
  • Strong organizational and time management skills to prioritize tasks and meet deadlines.