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Director of Maintenance

2 months ago

Miami, Florida, United States My Community Homes Full time
About My Community Homes

My Community Homes is a leading provider of quality updated single-family homes for rent across the United States. We offer family homes that are well-maintained, close to job centers, and near top-rated schools. Our core business revolves around single-family home acquisitions, renovations, and rentals in the most desirable locations.

Job Summary

We are seeking a highly experienced Director of Maintenance to lead our internal and external R&M Partners in ensuring the best possible outcome on service requests. The successful candidate will be responsible for ensuring resident satisfaction, controlling costs, and overseeing maintenance and service jobs.

Key Responsibilities
  • Analyze and think critically about incoming inquiries to develop future processes and structures to streamline and grow customer service processes and models.
  • Monitor and manage response times, resident satisfaction, and the overall productivity and efficiency within our portfolio.
  • Proactively identify root causes of issues and make recommendations for process improvements and future state.
  • Demonstrate a working knowledge of lease documents and resident rules and regulations.
  • Approve third-party vendors, vendor pricing, resident chargebacks, and invoices for completed work.
  • Manage service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes.
  • Communicate effectively with R&M Partners, Property Managers, and My Community Homes leadership regarding any issues that arise relating to maintenance requests.
  • Carry out other duties as assigned that are in the best interests of the company while being a champion for My Community Homes' Core Values.
  • Performance management of personnel, including reviews, career advancement paths, corrective action, mentoring, and performance improvement plans.
  • Supervision of staff, setting goals, and holding associates and vendors accountable for results.
  • Coordinate activities to maximize the efficiency of all processes.
  • Develop team and focus on succession planning within the group.
  • Ensure that associates have goals and receive regular feedback on their performance.
Requirements
  • Bachelor's degree in construction, economics, finance, operations, engineering, or a related area with a Master's degree preferred.
  • At least 10 years of senior construction and operational management experience.
  • Extensive knowledge of the home renovation, turn, and construction processes/execution.
  • Extensive knowledge of plumbing, electrical, HVAC, flooring, appliances, landscaping, and irrigation systems as they relate to residential homes.
  • Experience managing vendor relations, onboarding new vendors, and negotiating pricing.
  • Available to work flexible hours, including some weekends and evenings.
  • Available to offer support for after-hours R&M Partners.
  • Ability to review and understand cost estimates and scopes of work and be in tune with current labor rates in given MSAs.
  • Strong customer service skills and ability to address customer concerns professionally.
  • Strong negotiation and relationship-building skills.
  • Ability to manage remote workers.
  • Proven record of working independently and with minor supervision.
  • Manage larger projects outside the scope of subordinates.
  • Proficient with Microsoft Office applications and other scope of work software.
What We Offer

My Community Homes offers a competitive salary, comprehensive benefits package, and opportunities for career advancement in a dynamic and growing company.

We are an equal opportunity employer and welcome applications from diverse candidates.

Please submit your application, including your resume and cover letter, to [insert contact information].