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Facilities Coordinator

2 months ago

Columbus, Ohio, United States MCO Full time

MCO is seeking a skilled Facilities Coordinator to join its team. This is a full-time role, based 5 days a week in our office.

  • Coordinate facility planning, preventative maintenance, and repairs for approximately 160+ retail stores.
  • Receive facility repair requests and select the most qualified vendors/contractors to complete the work, while maintaining a cost-conscious mindset and budget.
  • Acquire, cultivate, and maintain vendor relationships.
  • Receive, verify, and process invoices/payments for completed repairs within designated vendor payment terms.
  • Maintain communication on project/repair status with contractors, store management, and internal team as needed.
  • General department data and reporting management.
  • Check the status of pending repairs/projects with assigned vendors/contractors.
  • Assist in the monitoring and assessment of vendor/landlord performance for timely completion of jobs.
  • Train vendors on repair standards, process, and billing procedures.
  • Manage projects such as store real estate activity (new store openings, relocations, closures), facilities/building upgrades, preventative maintenance programs, including but not limited to logistics, communication, and vendor relations.
  • Schedule and document preventative maintenance and repairs on company-owned equipment.
  • Maintain accurate records of agreed scope of work by vendor by location.
  • Resolve issues and provide project status updates.
  • Provide facilities process and procedures direction to stores and field leaders as needed.
  • Assist with measuring and reporting key performance indicators against service level agreements.

Key Competencies

  • Strong customer service and communication skills (verbal and written).
  • Display self-motivation, a sense of urgency, and strong sense of initiative to make independent decisions.
  • Strong sense of accuracy and follow-through.
  • Ability to prioritize and multi-task.
  • Detail-oriented.
  • Financial knowledge/expense reconciliation.
  • Time management skills.
  • Team orientation.
  • Problem solver.

Education

  • High school diploma or a General Equivalency Diploma (GED) required.
  • Associates or Bachelor's degree in facilities management, real estate, business, or other related field preferred.

Important Experience

  • Experience with data entry, reporting, filing, phone etiquette, scheduling, and communications.
  • Previous customer service experience/understanding of retail operations.
  • Prior experience working in the facilities/property management, commercial real estate, or administrative/professional services industry preferred.

Additional Qualifications

  • Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, and equipment insurance.
  • Proficient in understanding management agreements and contract language.
  • Computer proficiency with Microsoft Office Suite (MS Word, Excel, and PowerPoint).
  • Demonstrated ability to exercise good judgment.
  • Excellent interpersonal skills.
  • Ability to work a flexible schedule as needed, including but not limited to overnight travel, rotating on-call after hours and weekends.
  • Working knowledge of basic maintenance and construction to help validate repairs and assess if charges are justified from vendors.