Customer Care Team Leader

2 weeks ago

Clearwater, United States Trulieve Full time

"Trulieve Grows One Patient at a Time"

Are you interested in joining a rapidly expanding sector in the nation? If you have a passion for assisting individuals in need, this role could be the perfect fit for you.

At Trulieve, our mission is to provide our patients with the relief they seek through trusted products. Our plants are cultivated in a carefully controlled environment, minimizing unwanted chemicals and pests, ensuring a natural process at every stage.

Our offerings are specifically designed to alleviate symptoms associated with serious medical conditions, including seizures, severe muscle spasms, pain, nausea, and loss of appetite.

Our dedicated team collaborates closely with healthcare professionals to ensure that patients receive the appropriate products and dosages, delivering the compassionate care they deserve.

ROLE SUMMARY:

As a pivotal member of our customer service team, the Customer Care Team Leader plays a crucial role in supporting our retail operations. We prioritize our customers and continuously seek ways to exceed their expectations. This position not only addresses customer inquiries and escalations but also aids Customer Service Representatives with guidance, training, and administrative tasks.

The Customer Care Team Leader is responsible for mentoring and developing a team to enhance performance, focusing on Employee Engagement, Customer Satisfaction & Loyalty, Quality & Compliance, and Revenue Management.

Team members may be required to assist with incoming calls and chat support as necessary to meet business needs.

KEY DUTIES AND RESPONSIBILITIES:

  • Foster a customer-focused environment by leading a team of Customer Service Representatives.
  • Provide regular coaching, training, and development sessions for team members.
  • Take charge of resolving customer escalations effectively.
  • Conduct daily team huddles and weekly meetings to discuss process improvements, skill enhancement, and team recognition.
  • Monitor and manage both business and employee performance metrics.
  • Collaborate with internal and external partners to enhance service delivery.
  • Oversee performance management, including corrective actions when necessary.
  • Participate in the hiring process and provide input on candidate selection.
  • Manage projects and initiatives to support business objectives.

SKILLS AND QUALIFICATIONS:

  • Customer Satisfaction & Loyalty: A candidate who is enthusiastic about engaging with customers and is committed to resolving issues effectively.
  • Drive for Results: A competitive individual with a strong desire to meet deadlines and surpass team goals.
  • Critical Thinking: A problem solver who can quickly process information and utilize resources to resolve issues promptly.
  • Communication & Collaboration: A clear communicator who can explain concepts effectively to customers and team members.
  • Coaching & Developing Others: A listener who can provide understandable solutions and guidance.
  • Managing a Remote Workforce: Experience in overseeing remote employees, ensuring performance accountability.
  • Project Management: Proven ability to manage projects, including defining scope and executing deliverables.

PHYSICAL REQUIREMENTS:

  • Ability to lift a minimum of 25 lbs. and perform physical tasks as needed.
  • Capability to work in both seated and standing positions for extended periods.
  • Effective communication skills with all levels of leadership.
  • Ability to manage multiple conversations via phone, email, or chat.
  • Basic proficiency in Microsoft Office.

REQUIRED/PREFERRED EXPERIENCE:

  • Minimum of 1 year of experience in leadership and process management.
  • Experience in a call center environment is advantageous.
  • Bilingual (Spanish) skills are a plus.

ADDITIONAL MINIMUM QUALIFICATIONS:

  • Must be at least 21 years of age.
  • High school diploma or equivalent required.
  • Successful completion of a comprehensive background screening is necessary.

WORK SCHEDULE:

  • 40+ hours weekly, with availability for evenings, weekends, and occasional holidays.

Equal Opportunity Employer - Trulieve Supports a Drug-Free Workplace

Salary will be commensurate with experience, and a comprehensive benefits package, including paid time off, is offered with this position.

Trulieve is committed to providing equal employment opportunities and prohibits discrimination and harassment of any kind.

  • Customer Service Leader

    3 months ago

    Clearwater, United States Kwik Trip Full time

    Kwik Trip 104 Minimum Starting Pay: $17.00 Shift: Variable Guest Service Leader: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Guest Service Leaders delegate tasks, train coworkers, Customer Service, Leader, Guest Service, Retail, Lead

  • Junior Sales Team Leader

    1 week ago

    Clearwater, Florida, United States CW Business Development Full time

    Position OverviewWe are in search of a vital addition to our Marketing and Sales division: an individual who embodies compassion, is driven by our mission, and possesses innovative thinking. We aspire for our team members to feel empowered to exemplify our core values by performing at their highest potential, enjoying their responsibilities, and fostering a...

  • RN Team Leader

    3 weeks ago

    Clearwater, FL, United States Enhabit Inc Full time

    RN Clinical Team Lead - Home Health Overview Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding...

  • Customer Support Team Lead

    7 days ago

    Clearwater, United States Merchants Bancorp Full time

    Job SummaryMerchants Bancorp is seeking a highly skilled Customer Support Manager to lead our Warehouse Lending Customer Support team. As a key member of our organization, you will be responsible for managing and training the team, communicating job expectations, and monitoring incoming messages from warehouse lending customers.Key ResponsibilitiesTeam...

  • Customer Support Team Lead

    13 hours ago

    Clearwater, United States Merchants Bancorp Full time

    About the RoleThe Customer Support Manager will be responsible for leading the Customer Support team, overseeing the management of the Customer Support Mail Inbox, and responding to all messages. This will include tasks such as creating user credentials for customers, resetting individual passwords, providing assistance with lending system downloads,...

  • Kitchen Leader

    2 months ago

    Clearwater, United States Chipotle Mexican Grill Full time

    Kitchen Leader (24013765) Description **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope...

  • Kitchen Leader

    2 weeks ago

    Clearwater, United States Chipotle Mexican Grill Full time

    Kitchen Leader (24013765) Description **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope...

  • Crew Leader

    3 days ago

    Clearwater, Florida, United States Stand Up Guys Moving and Junk Removal Full time

    Job DescriptionJob Summary: We are seeking a highly motivated and charismatic Crew Leader / Driver to join our team at Stand Up Guys Moving and Junk Removal. As a Crew Leader, you will be responsible for leading a team of drivers and haulers to provide exceptional customer service and ensure the efficient removal of junk and debris.Key Responsibilities:Drive...

  • Customer Service Representative

    5 days ago

    Clearwater, United States Life Care Full time

    Job SummaryWe are seeking a highly organized and customer-focused Receptionist to join our team at Life Care. As a key member of our community, you will be responsible for providing exceptional service to residents, staff, guests, and vendors.Key ResponsibilitiesSwitchboard and Telephone Coverage: Provide on-going switchboard and telephone coverage,...

  • Assistant Culinary Leader

    2 weeks ago

    Clearwater, Florida, United States Compass Group Careers Full time

    Job OverviewPosition: Assistant Culinary LeaderCompany: Compass Group CareersCompass Group is actively looking for a dedicated Assistant Culinary Leader to become part of our dynamic team. The successful candidate will possess relevant experience in a culinary environment and will play a key role in supporting the Executive Chef with food preparation and...

  • Assistant Store Leader

    2 days ago

    Clearwater, Minnesota, United States Kwik Trip Full time

    Job Summary: We are seeking an experienced Assistant Store Leader to oversee the daily operations of our retail/food location. As a key member of our leadership team, you will be responsible for hiring, training, and scheduling a team of 20-60 coworkers.Key Responsibilities:Oversee all aspects of running a retail/food location, including inventory management...

  • Insurance Customer Care Associate

    1 week ago

    Clearwater, United States Craig Duncan Insurance Agency Inc Full time

    Client Support Specialist - Craig Duncan Insurance Agency IncType: Full TimePosition Overview: Become a vital part of our dynamic team as a Client Support Specialist. We seek a motivated individual who is passionate about delivering outstanding customer care and fostering meaningful interactions. If you excel in a lively setting and are driven to achieve,...

  • Construction Crew Leader

    3 months ago

    Clearwater, United States Habitat for Humanity of Pinellas Full time

    Job DescriptionJob DescriptionDescription:ClassificationNon-ExemptReports toConstruction Field ManagerSummary/ObjectiveThe Crew Leader is responsible for assisting in the construction and volunteer activities on any numbers of job sites. This may include all work from start to finish on one property, specialized phases of the construction process, or rehab...

  • Construction Crew Leader

    3 months ago

    Clearwater, United States Habitat for Humanity of Pinellas Full time

    Job DescriptionJob DescriptionDescription:ClassificationNon-ExemptReports toConstruction Field ManagerSummary/ObjectiveThe Crew Leader is responsible for assisting in the construction and volunteer activities on any numbers of job sites. This may include all work from start to finish on one property, specialized phases of the construction process, or rehab...

  • Customer Service Representative

    4 weeks ago

    Clearwater, United States FlyUSA, Inc. Full time

    At FlyUSA we're redefining the private aviation experience from start to finish. As leaders in the industry, we provide comprehensive solutions that meet the unique needs of our clientele. We're not just about flying; we're about delivering unparalleled service and creating memorable journeys. We’re seeking individuals who embody our core values of...

  • Shift Leader

    3 months ago

    Clearwater, United States Little Caesars Full time

    As the fastest growing pizza chain in the U.S., there’s no denying that Little Caesars is doing something right. We’re an international brand that’s a household name and a front-of-mind decision when you’ve got pizza on the brain.We’ve grown tremendously since opening the first store in 1959 – and we’re still growing. But, at the end of the...

  • Customer Service Team Member

    3 months ago

    Clearwater, United States Chick-fil-A Full time

    Description At Chick-fil-A we strive to provide each guest with a remarkable experience, from the customer service they receive to every last detail of preparing and delivering their meal. We are looking for friendly folks who have a positive attitude, enjoy talking one on one with guests, have a desire to serve others, and would like to have Sundays off! ...

  • Customer Service Representative

    4 weeks ago

    Clearwater, United States FlyUSA, Inc. Full time

    At FlyUSA we're redefining the private aviation experience from start to finish. As leaders in the industry, we provide comprehensive solutions that meet the unique needs of our clientele. We're seeking individuals who embody our core values of excellence, dependability, and exceptional service. Joining FlyUSA means more than a job-it's a chance to forge a...

  • Customer Service Representative

    1 month ago

    Clearwater, United States FlyUSA, Inc. Full time

    Job DescriptionJob DescriptionAt FlyUSA we're redefining the private aviation experience from start to finish. As leaders in the industry, we provide comprehensive solutions that meet the unique needs of our clientele.We’re seeking individuals who embody our core values of excellence, dependability, and exceptional service. Joining FlyUSA means more...

  • Retail Team Lead-Clearwater, FL

    7 days ago

    Clearwater, United States Party City Holdco, Inc. Full time

    ARE YOU CUSTOMER OBSESSED? You are responsible for executing best in class sales and service strategies. Team Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and p Team Lead, Team Leader, Retail, Water, Customer Engagement, Customer Service