Customer Service Representative
3 weeks ago
Scott Brase - State Farm Agency is seeking a highly skilled and customer-focused individual to join our team as a Front Office / Customer Service Team Member. As a key member of our team, you will be responsible for providing exceptional service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.
The ideal candidate will possess a great attitude, outgoing personality, and excellent communication skills. They will be able to work well with their peers, multitask, and have a true passion for helping others.
Responsibilities include:
- Providing product and service information to customers
- Managing incoming calls and resolving customer complaints
- Keeping records of customer interactions and processing customer accounts
- Providing excellent customer service
We offer a competitive base salary, commission/bonus, paid time off, 401k retirement, and valuable experience. Additionally, we provide growth potential and opportunities for advancement within our office.
Ideal Candidate:
- Property and Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
- Strong phone contact handling skills and active listening
- Comfortable with making outbound calls
- Genuinely excited to help customers
- Patient, empathetic, and passionately communicative
- Ability to empathize with and advocate for clients when necessary
- Strong Problem-solving skills
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
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