Customer Service Representative

3 weeks ago


Imperial, Missouri, United States Scott Brase - State Farm Agency Full time
Job Overview

Scott Brase - State Farm Agency is seeking a highly skilled and customer-focused individual to join our team as a Front Office / Customer Service Team Member. As a key member of our team, you will be responsible for providing exceptional service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.

The ideal candidate will possess a great attitude, outgoing personality, and excellent communication skills. They will be able to work well with their peers, multitask, and have a true passion for helping others.

Responsibilities include:

  • Providing product and service information to customers
  • Managing incoming calls and resolving customer complaints
  • Keeping records of customer interactions and processing customer accounts
  • Providing excellent customer service

We offer a competitive base salary, commission/bonus, paid time off, 401k retirement, and valuable experience. Additionally, we provide growth potential and opportunities for advancement within our office.

Ideal Candidate:

  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
  • Strong phone contact handling skills and active listening
  • Comfortable with making outbound calls
  • Genuinely excited to help customers
  • Patient, empathetic, and passionately communicative
  • Ability to empathize with and advocate for clients when necessary
  • Strong Problem-solving skills
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.



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