Customer Service Representative

3 weeks ago


Douglas, Georgia, United States Americold Full time

At Americold, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients. Your primary role will be to respond to all customer inquiries and complaints in a timely and professional manner.

Your responsibilities will include:

  • Responding to customer inquiries and resolving any issues or concerns
  • Maintaining accurate records and reports of customer interactions
  • Providing clerical support including overseeing paperwork associated with orders and maintaining corresponding files
  • Scheduling loads as required and maintaining updated reports
  • Resolving refused product, over, short, and damaged (OS&D) orders

We estimate the salary for this position to be around $45,000 - $60,000 per year, depending on experience. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply.



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