Customer Service Representative

3 weeks ago

Topton Pennsylvania, United States East Penn Manufacturing - Deka Batteries Full time
About East Penn Manufacturing - Deka Batteries

We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. Our employees are our culture, and we want them to have long-term careers. We have a comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities to show our employees how valued they are.

Job Summary

We are seeking a Customer Service Representative to provide effective customer service internally and externally by utilizing in-depth knowledge of East Penn products and communicating effectively with all parties. The ideal candidate will be able to respond to customer queries in a timely and accurate way, receive and process customer purchase orders, and provide product and service information while offering solutions, corrections, or adjustments to ensure customer satisfaction.

Responsibilities
  • Respond to customer queries in a timely and accurate way via various communication channels
  • Receive and process customer purchase orders
  • Perform customer-specific duties as required
  • Recommend solutions, corrections, or adjustments to ensure customer satisfaction
  • Provide product and service information and possible solutions
  • Complete customer orders/changes/returns according to the applicable contract/agreement and per department policy and procedure
  • Work closely with various internal departments (Sales, Pricing, Inventory Planning, Warehouses, etc.)
  • Prepare sales orders for processing based on customer-specific details
  • Provide feedback to Sales, department management, and other internal departments based on customer issues
  • Maintain good attendance
  • Perform other duties as requested
Qualifications
  • A minimum of 1 year previous work experience in a customer service environment and/or experience in a fast-paced office environment handling telephones and administrative duties
  • Sales experience is helpful
  • Excellent interpersonal and communication skills
  • Good listening skills
  • Attention to detail
  • Ability to work under pressure
  • Organizational skills; ability to multitask
  • Business acumen
  • Problem-solving/analysis skills
  • Results-oriented
  • Customer-focused
  • Critical thinking
  • Knowledge/understanding of computer software, such as Microsoft Office, and strong keyboard skills
  • Math aptitude
Benefits
  • Competitive compensation
  • Group health insurance that includes high-quality medical, dental, vision, and prescription coverage with a low employee premium
  • Retirement Savings Plan with company match and a 3% employer contribution
  • 9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually
  • Employee assistance program
  • Fitness discounts
  • Promotional opportunities

  • Customer Service Representative

    1 month ago

    Topton, Pennsylvania, United States East Penn Manufacturing Full time

    About East Penn ManufacturingEast Penn Manufacturing is a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We are a leading battery manufacturer with over 10,500 full-time employees, 515 product designs, operations around the world, and hundreds of awards for industry excellence.Job SummaryWe...

  • Customer Service Representative

    4 weeks ago

    Topton, Pennsylvania, United States East Penn Manufacturing Full time

    About East Penn ManufacturingEast Penn Manufacturing is a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We are a company that values our employees and provides a comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities.Job SummaryWe...

  • Customer Service Representative

    3 weeks ago

    Topton, Pennsylvania, United States East Penn Manufacturing Full time

    About East Penn ManufacturingEast Penn Manufacturing is a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We are a company that values our employees and provides a comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities.Job SummaryWe...

  • Customer Service Representative

    2 weeks ago

    Topton, Pennsylvania, United States Electro Space Fabricator Full time

    Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Electro Space Fabricator. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in the medical, communications, transportation, and security sectors.Key Responsibilities:Interface with internal...

  • Customer Service Representative

    3 weeks ago

    Topton, Pennsylvania, United States Electro Space Fabricator Full time

    Job DescriptionJob Title: Customer Service SpecialistCompany: Electro Space FabricatorJob Type: Full-TimeBenefits: Dental, Life Insurance & MedicalJob Summary:We are seeking a highly skilled Customer Service Specialist to join our team at Electro Space Fabricator. As a Customer Service Specialist, you will be responsible for providing exceptional customer...

  • Customer Service Representative

    1 day ago

    Topton, Pennsylvania, United States Electro Space Fabricator Full time

    Customer Service SpecialistWe are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at Electro Space Fabricator. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key...

  • Customer Service Representative

    3 weeks ago

    Pennsylvania, United States Citizens Full time

    {"title": "Customer Service Representative", "content": "At Citizens, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in helping our customers achieve their financial goals.Key Responsibilities:Provide personalized advice and solutions to customers, connecting them to our Bankers...

  • Customer Service Representative

    3 weeks ago

    Warminster, Pennsylvania, United States Fieldprint Full time

    Job Title: Customer Service Representative Job Summary: Fieldprint, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and customers, ensuring that their needs are met and exceeded. Responsibilities: *...

  • Customer Service Representative

    2 weeks ago

    Warminster, Pennsylvania, United States Fieldprint Full time

    Job Title: Customer Service Representative Job Summary: Fieldprint, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and customers, ensuring that their needs are met and exceeded. Responsibilities: *...

  • Customer Service Representative

    2 weeks ago

    Warminster, Pennsylvania, United States Fieldprint Full time

    Job Title: Customer Service Representative Job Summary: Fieldprint, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and customers. Responsibilities: * Respond to incoming calls and emails from...

  • Customer Service Representative

    4 weeks ago

    Ardmore, Pennsylvania, United States Jobs for Humanity Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Type: Part-timeLocation: RemoteJob Description:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Jobs for Humanity. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members,...

  • Customer Service Representative

    3 weeks ago

    Houston, Pennsylvania, United States Domino's Franchise Full time

    Domino's Franchise is seeking enthusiastic and energetic team players to fill Customer Service Representative positions. As a Customer Service Representative, you will be responsible for answering phones, taking orders, and making pizzas. This is a great opportunity to take your career to the next level as a manager. We offer part-time and full-time jobs...

  • Customer Service Representative

    3 weeks ago

    Bristol, Pennsylvania, United States Penn Community Bank Full time

    Job Title: Floating Customer Service Representative Job Summary: We are seeking a highly skilled and customer-focused Floating Customer Service Representative to join our team at Penn Community Bank. As a key member of our branch team, you will be responsible for providing exceptional customer service, processing transactions, and promoting Bank products...

  • Customer Service Representative

    3 weeks ago

    McKeesport, Pennsylvania, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Domino's Franchise team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key...

  • Customer Service Representative

    3 weeks ago

    Audubon, Pennsylvania, United States TLC Plumbing, Heating, & Cooling Full time

    About UsTLC Plumbing, Heating, & Cooling is a family-owned and operated business with a rich history dating back many decades. We are committed to providing exceptional service to our customers and are seeking a skilled Customer Service Representative to join our team.Job SummaryWe are looking for a caring and self-motivated individual who is focused on...

  • Customer Service Representative

    3 weeks ago

    Ephrata, Pennsylvania, United States Domino's Franchise Full time

    Job OverviewAt Domino's Franchise, we're looking for a skilled Customer Service Representative to join our team.Responsibilities:* Provide exceptional customer service over the phone and in person* Handle customer concerns in a professional and timely manner* Greet customers within 10 seconds of arrival* Upsell menu items to increase sales* Handle cash...

  • Customer Service Representative

    3 weeks ago

    Ardmore, Pennsylvania, United States Jobs for Humanity Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Transform Lives with UsAt Jobs for Humanity, we believe in the power of fitness to transform lives. As a Customer Service Representative, you will be the face of our Judgement-Free fitness experience, providing exceptional service to our members and guests.Key Responsibilities:Provide a...

  • Customer Service Representative

    4 weeks ago

    Pennsylvania Tpke, Pennsylvania, USA, United States The GIANT Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...

  • Customer Service Representative

    3 weeks ago

    Uniontown, Pennsylvania, United States Domino's Franchise Full time

    Domino's Franchise Job Opportunity **About the Role** We are seeking enthusiastic and energetic team players to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for providing exceptional customer service, answering phones, taking orders, and making pizzas. **Responsibilities** * Answer customer calls...

  • Customer Service Representative

    3 weeks ago

    Lansdale, Pennsylvania, United States Domino's Franchise Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our Domino's Pizza team as a Customer Service Representative.Responsibilities:* Provide exceptional customer service to ensure a positive experience for our customers* Take orders and process transactions accurately and efficiently* Maintain a clean and organized work...