Clinical Services Director
4 weeks ago
Job Summary:
The Clinical Services Director is responsible for leading a high-performing team of Client Services Representatives who efficiently address and resolve client questions and/or issues. This individual will continuously develop strategies for improving customer services as well as train other Client Services staff. The Clinical Services Director is responsible for promoting overall customer satisfaction and retention whilst maintaining the highest level of professionalism.
Responsibilities:
Develop and implement customer service strategies to improve client satisfaction and retention
Manage the workflow, performance, and ongoing development of Client Services staff
Develop metrics to monitor client interactions and improve customer service quality results
Design, implement, and maintain a staff training program
Identify areas for process improvement and act as project lead from design to implementation
Maintain timely and accurate documentation of client interactions, activities, processes, and issue resolution
Qualifications:
Bachelor's degree or equivalent experience
Minimum 5 years in a management position in a call center environment
Strong skills in Microsoft Office Suite (Word, Excel, and Outlook)
Benefits:
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.
Ascend Clinical:
Ascend Clinical is a leading provider of clinical laboratory testing services. We are committed to delivering high-quality results and exceptional customer service. Our team of experienced professionals is dedicated to helping our clients achieve their goals.
Why Ascend Clinical?
At Ascend Clinical, we are passionate about delivering exceptional customer service and providing our clients with the highest quality results. We are committed to innovation and continuous improvement, and we are always looking for talented individuals to join our team.
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