Customer Outreach Representative

4 weeks ago


Derby, Kansas, United States Don Hattan Derby Inc Full time

Company Overview

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  • Don Hattan Derby Inc is a family-owned dealership that values customer relationships and promotes a low-pressure, stress-free car-buying, selling, and servicing experience.

Salary

$13-15 an hour plus commissions of up to $1,500 per month for booked work or purchased vehicles. Earn flat-rate commissions of $100 for every successful acquisition appointment set, and percentage-based commissions for every service appointment booked.

Job Description

We are looking for a motivated self-starter who has honed their phone skills and is comfortable reaching out to customers and building relationships. The Customer Outreach Representative is responsible for contacting service customers who have previously declined quoted repair services and giving them another opportunity to schedule. They also reach out to individuals who may be interested in selling their vehicle and work to set appointments for the sales team to quote the purchase of their vehicle.

Required Skills and Qualifications

  • Phone experience preferred: If you've excelled in outbound call centers, bill collection, phone-based sales, or other telecommunications, we can absolutely train you to succeed in customer outreach
  • Strong Communication Skills: Ability to connect with customers and understand their needs
  • Problem-Solving Abilities: Quick thinking and a positive attitude are essential
  • Tech Savvy: Comfortable using computers and internet applications for sales activities
  • Team-Oriented: Willingness to work independently and within a team
  • Driver's License: Valid driver's license with a clean record

Benefits

  • Earning Potential: Base hourly wage + DUAL commissions
  • Work-Life Balance: Fixed work schedule with guaranteed weekends off


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