Fulfillment Operations Agent
1 month ago
At StubHub, we're on a mission to redefine the live event experience on a global scale. As a Fulfillment Operations Agent, you'll play a critical role in ensuring that our customers receive their tickets successfully and have a seamless experience on our platform.
Key Responsibilities:- Interact with customers via email and outbound phone calls to educate them on mobile transfer processes and StubHub policies.
- Troubleshoot mobile transfer issues, including re-transferring tickets, app downloads, and general troubleshooting.
- Manage incoming mobile transfers on multiple external accounts, including Ticketmaster, AXS, Seat Geek, and Live Nation.
- Investigate cases to ensure the correct tickets are transferred to the right buyer.
- Provide feedback on mobile transfer processes to improve the customer experience.
- Collaborate with frontline customer service agents to troubleshoot orders.
- Run reporting through SQL for queue management.
- 1 year of experience in a high-volume call center environment.
- High School Diploma required.
- Flexible, adaptable, and able to autonomously handle various tasks with short turn-around times.
- Maintains high-level of confidentiality.
- Proficient computer skills, particularly with Microsoft Office, and ability to pick up, learn, and adapt to new technology.
- Comfortable working in a fast-paced, stressful environment.
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
- Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.
At StubHub, we're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. We're an equal opportunity employer and welcome applications from candidates of all backgrounds.
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