Installation Coordinator
2 weeks ago
As a key member of the Medical Guardian team, we are seeking a highly organized and detail-oriented Installation Coordinator to join our team. In this role, you will be responsible for ensuring the timely installation of our Personal Emergency Response System (PERS) and remote monitoring equipment in our members' homes.
Key Responsibilities:
- Coordinate with consumers, consumer's contacts, and Care Managers to drive toward getting our devices installed
- Review applications to determine which candidates meet specific criteria for the installer position
- Effective communication with department Administrator and leadership regarding territory recruiting needs and progress
- Review installer performance: counsel, suspend or terminate as needed
- Personally complete any installs that are not scheduled to ensure installation SLAs are met
Requirements:
- Excellent oral and written communication skills
- Meet or exceed department and company level KPI expectations and compile and present territory performance data
- Proven ability to multitask and experience working in a fast-paced environment
- Excellent interpersonal skills, specifically a friendly phone demeanor, the ability to thoroughly interview over the phone
- Highly organized and detail oriented
- Strong verbal and written communication skills
- Exhibit professionalism in all interactions with external and internal customers
- Ability to navigate CRM system and onboarding platform with ease
- Must possess a sense of urgency in resolving time-sensitive escalated requests
- Technically savvy
Qualifications:
- High School Diploma
- Proficiency in the Microsoft Office suite of applications required
- Previous experience with phone interviewing or recruiting or contractor management a plus
- Remote hiring or supervision and Salesforce experience a plus
- Must have a valid driver's license and reliable form of transportation
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)
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